Open to opportunities

Karen Velasco

@karenvelasco

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Customer Support & Operations Specialist

Honduras

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What I'm looking for

I am looking for a remote role that fosters growth, collaboration, and innovation.

Organized, reliable, and proactive bilingual professional with over five years of experience in customer service, operational support, logistics coordination, and virtual assistance. I specialize in remote work and thrive in fast-paced environments, always prioritizing attention to detail, clear communication, and excellent service delivery.

Skilled in handling customer inquiries, managing calendars, processing data with precision, and supporting cross-functional teams. I am fluent in both English and Spanish, which allows me to serve a diverse client base across different regions.

I’m seeking remote opportunities where I can contribute my experience and help teams operate more efficiently.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Finos Textiles de Centroamérica S.A.

Apr 2022 - Present (3 years 2 months)

Managed B2B customer accounts, ensuring timely delivery and satisfaction through proactive order tracking and issue resolution. Coordinated closely with sales and supply chain departments to align production and delivery schedules, and prepared sales and financial reports for management and clients.

Customer Relationship Management B2B Order Processing Microsoft Excel Reporting

Customer Service Representative

Avery Dennison RBIS Honduras S. de R.L.

Apr 2015 - Present (10 years 2 months)

Oversaw full-cycle customer order management for major clients in the manufacturing sector, providing order tracking, shipment updates, and resolving complaints to maintain high service standards. Partnered with sales and supply chain teams to meet delivery timelines and KPIs, generating weekly and monthly sales reports to assist strategic planning.

Order Management Supply Chain Sales Reporting KPIs Problem Solving

Operations Management Assistant

Enterprise Consulting, S.A.

Sep 2012 - Present (12 years 9 months)

Supported HR and operations functions including payroll, travel logistics, reimbursements, and internal recruitment. Maintained employee records and coordinated internal events and training sessions.

Payroll Processing Logistics Event Coordination

Customer Service Representative

Telas Elásticas S. de R.L.

Jun 2009 - Present (16 years)

Followed up on purchase orders and managed customer inquiries, ensuring timely responses and resolutions. Generated detailed reports and coordinated with production for efficient order fulfillment.

Order Management Order Inquiries Reporting order fulfillment Customer Service

Education

Degrees, certifications, and relevant coursework

CEUTEC

College Degree, Psychology and Business Focus

Completed a college degree with a focus on Psychology and Business. Gained foundational knowledge in both fields, preparing for diverse professional roles.