Karen Velasco

Managed B2B customer accounts, ensuring timely delivery and satisfaction through proactive order tracking and issue resolution. Coordinated closely with sales and supply chain departments to align production and delivery schedules, and prepared sales and financial reports for management and clients.

Oversaw full-cycle customer order management for major clients in the manufacturing sector, providing order tracking, shipment updates, and resolving complaints to maintain high service standards. Partnered with sales and supply chain teams to meet delivery timelines and KPIs, generating weekly and monthly sales reports to assist strategic planning.

Supported HR and operations functions including payroll, travel logistics, reimbursements, and internal recruitment. Maintained employee records and coordinated internal events and training sessions.

Followed up on purchase orders and managed customer inquiries, ensuring timely responses and resolutions. Generated detailed reports and coordinated with production for efficient order fulfillment.

Completed a college degree with a focus on Psychology and Business. Gained foundational knowledge in both fields, preparing for diverse professional roles.