Sirgie Espinoza
@sirgieespinoza
Experienced contact center leader delivering customer-focused operations and team performance.
HondurasWhat I'm looking for
I am a detail-focused contact center professional with over nine years' experience in customer service, sales, and team leadership supporting U.S.-based clients. I consistently lead teams to meet or exceed targets through coaching, operational planning, and clear communication.
In supervisory roles I implemented performance improvement plans, redesigned workflows, and monitored KPIs to drive efficiency and profitability. I graduated from an operations management academy and earned leadership and coaching certifications.
As a Shore Excursion Associate I planned and coordinated travel experiences, managed vendor and client relations, handled administrative tasks, and supported marketing efforts to increase brand awareness. I independently resolved issues, managed multiple priorities, and delivered results under pressure.
I bring strong client relationship skills, advanced MS Office and Google Sheets abilities, and a results-driven mindset focused on continuous improvement, teamwork, and high-quality service delivery.
Experience
Work history, roles, and key accomplishments
Planned and coordinated travel excursions for cruise passengers, handled administrative liaison with clients and providers, and improved customer satisfaction through prompt, accurate responses and issue resolution.
Led and supervised customer service teams supporting U.S. clients, implemented coaching and performance improvement plans, and developed operational strategies that improved efficiency and met KPIs.
Delivered international customer support and retention services, resolved customer issues to maintain high satisfaction scores, and contributed to consistent performance excellence.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica Centroamericana (UNITEC)
Bachelor of Arts, International Relations
Pursuing a Bachelor's in International Relations at UNITEC, expected completion December 2025.
Basic Education (High School)
High School Diploma, Computer Science and Informatics
Completed basic education through 6th grade with focus on Computer Science and Informatics.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Sirgie?
You can contact Sirgie and 90k+ other talented remote workers on Himalayas.
Message SirgieFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
