Marlyn Martinez
@marlynmartinez
Multilingual Customer Service Representative & Project Coordinator
El SalvadorWhat I'm looking for
I've supported Expedia US customers with flight, hotel, car, and package reservations, handling changes, cancellations, follow-ups, and resolution options through voice and chat.
At Rise, I moved from phone-based customer service into back-office work, responding to payment inquiries, reviewing customer documentation, assigning follow-up cases, and communicating approval decisions.
Most recently, I've coordinated solar panel removal and reinstallation projects tied to roofing, siding, and gutter work. I manage schedules, materials, bids, work authorizations, invoices, closeouts, and updates across homeowners, subcontractors, and internal teams while working with insurance claims platforms.
Experience
Work history, roles, and key accomplishments
Position held: Started as customer service representative over the
phone and then moved as backoffice checking payment
assistance options for customers, emails responses on customers
inquiries assigning follow up cases to a different department.
Review of documentation sent from customer for approval and
follow up with customers about decision. Tools used: Genesys,
Salesforce and Mailflow.
Lending Operations Specialist
Rise Lending
Feb 2022 - Feb 2026 (4 years)
Position held: Started as customer service representative over the
phone and then moved as backoffice checking payment
assistance options for customers, emails responses on customers
inquiries assigning follow up cases to a different department.
Review of documentation sent from customer for approval and
follow up with customers about decision. Tools used: Genesys,
Salesforce and Mailflow.
Customer Service Representative
Expedia
Oct 2018 - Aug 2021 (2 years 10 months)
Provided customer assistance via voice and chat for flight, hotel, car, and package reservations. Handled changes, bookings, cancellations and followed up with airlines to resolve customer issues.
Education
Degrees, certifications, and relevant coursework
Centro Cultural Salvadoreño Americano
High School Diploma, General Studies
2015 - 2016
Completed high school degree at Centro Cultural Salvadoreño Americano.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
Skills
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