Eduardo Acevedo

At Foundever, I coordinated multiple technical support cases through chat, followed up on requests until resolution, and kept service records organized for case traceability.

Previously, at Concentrix, I handled customer requests, monitored cases through closure, and documented processes while meeting quality and productivity metrics.

At Fusion El Salvador, I tracked orders, verified information, and maintained documents. Earlier, at Sky Travel, I managed domestic and international reservations using Amadeus; at Happy Tours, I managed reservations and prepared sales proposals.

I hold a Bachelor's Degree in Tourism Business Administration and have over 10 years of experience in customer service, operational support, and process management. I’m looking to apply my process management, KPI monitoring, and advanced Microsoft Excel skills in an administrative role.