Wendy Flores
@wendyflores
I resolve bilingual customer, compliance, and back-office cases across fast-paced BPO operations.
El SalvadorWhat I'm looking for
I've supported parents and corporate clients including Amazon, JCPenney, and John Deere at WeeCare/Upwards, coordinating account setup, scheduling, and high-volume inquiries.
After starting as a Tier 1 CSR, I was promoted to Tier 2 Compliance & Safety Specialist, where I conducted audits and background-check reviews against state licensing standards. I also managed escalated cases, maintained CRM data, and kept records accurate and up to date.
Previously, I delivered English chat and email support at Telus International and processed more than 70 daily flight bookings, changes, and cancellations in English and Spanish at OneLink/Volaris.
I'm continuing my Software Engineering degree while bringing 13+ years of reliable, empathetic customer service, technical support, billing support, and operational follow-through.
Experience
Work history, roles, and key accomplishments
Childcare Coordinator
WeeCare/Upwards
Jan 2021 - Jan 2025 (4 years)
Managed a high volume of inquiries while maintaining detailed records and timely follow-up. Logged all interactions in the CRM, supporting clear communication between departments.
Chat & Email CSR
Telus International
Jan 2019 - Jan 2021 (2 years)
Delivered chat and email support in English for technical and account-related inquiries. Maintained organized ticket management and timely escalation of complex cases.
Back Office Representative & Sales Agent
OneLink/Volaris
Jan 2016 - Jan 2018 (2 years)
Processed over 70 daily flight bookings, modifications, and cancellations in English and Spanish while ensuring accuracy and excellent customer service. Reviewed daily reports for no-shows and pending payments, coordinated with billing and support teams to resolve discrepancies.
Tech and CSR
Convergys/Concentrix
Jan 2012 - Jan 2015 (3 years)
Provided bilingual (English/Spanish) technical and billing support for Dish Network, assisting customers with troubleshooting, account management, and service inquiries.
Tier 2 Compliance & Safety Specialist
WeeCare/Upwards
Conducted audits and background check reviews to ensure compliance with state licensing standards. Supported account and data maintenance through CRM systems, ensuring accuracy and timely updates.
Education
Degrees, certifications, and relevant coursework
Wendy hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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