Beatriz Aguilar

Reviewed visa applications and contacted applicants to gather necessary information. Followed up on applications to enhance approval chances and addressed applicant inquiries.

Coordinated therapy schedules for insurance patients, ensuring all medical documents were updated and organized. Escalated cases to appropriate departments to prevent therapy missed appointments.

Supported agents at Koodo/Telus stores with activations, billing inquiries, and service changes. Specialized in postpaid and prepaid mobility services, ensuring agents received timely assistance.

Provided inbound customer service for various companies, addressing inquiries and resolving issues through calls, emails, and chats. Developed strong communication skills across multiple channels.

Handled claims and inquiries for prepaid and postpaid wireless users, providing technical support for home services. Ensured customer satisfaction through effective communication.

Participated in an English Reinforcement Program (B2 Level) to strengthen English language skills for professional use.

Completed an Advanced English course tailored for call center professionals, enhancing customer service communication skills.

Completed an Intermediate English course, further improving English language proficiency.

Completed a Basic English course, enhancing communication skills in English.

Completed 2 years of study in Systems Engineering, gaining foundational knowledge in technology and systems.

Graduated with a focus on general studies, completing the Bachiller General program.