Kyra Mixco
@kyramixco
I resolve complex client issues across high-touch, US-facing support channels.
El SalvadorWhat I'm looking for
I've supported customers at Demand Support Specialist, Telus Digital, and Sykes, owning complex cases across phone, SMS, email, and digital channels. I coordinate bookings, urgent service disruptions, complaints, and sensitive care-related concerns through resolution.
At Telus Digital, I improved quality-target performance from 1 of 12 agents to 8 of 12 in one cycle through quality oversight and coaching. I bring Spanish-native, C1 English communication, de-escalation, CRM documentation, and client follow-through to high-touch support environments.
Experience
Work history, roles, and key accomplishments
Meowtel Demand Support Specialist
Meowtel
Oct 2025 - Sep 2026 (11 months)
Served as primary point of contact for customers across phone, SMS, and email, managing bookings, service changes, and urgent care concerns. Took end-to-end ownership of complex cases, coordinated with service providers, and de-escalated sensitive conversations.
Education
Degrees, certifications, and relevant coursework
Kyra hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Salary expectations
Job categories
Skills
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