Looking for a job

Jason Hernandez

@jasonhernandez

Operations Coordinator at Microsoft managing vendor coordination, budgets, and workplace improvements.

At Microsoft, I coordinate operations across procurement, vendor management, facilities, budgeting, and executive support. I also lead operational improvement initiatives, including equipment upgrades and workplace brand enhancements.

At Remi / Sunrun, I analyzed Near map imagery and project documents to deliver roofing estimates, flag discrepancies, and keep quotes updated in CRM systems. At Springboard, I entered and validated data with 99%+ accuracy.

Earlier, I managed guest services and loyalty operations at Holland America Line and Royal Caribbean Cruises Ltd., and supervised customer service and technical support operations at TELUS International / Teleperformance. My background also includes project coordination, real estate underwriting, and recruiting.

Experience

Work history, roles, and key accomplishments

Current

Project & Operations Coordinator

Current

Microsoft

Dec 2022 - Present (3 years 11 months)

Managed end-to-end operational coordination across procurement, vendor management, facilities, budgeting, and executive support. Led operational improvement initiatives and coordinated executive visits and corporate events.

Procurement Vendor Management Budgeting Facilities Management Executive Support Event Coordination Process Improvement Project Coordination

Quoting Specialist

Remi / Sunrun

Jan 2026 - Aug 2026 (7 months)

Delivered high-volume roofing estimates by analyzing imagery and project documentation, identifying discrepancies, and coordinating clarifications. Maintained quotes and project updates in CRM and internal systems.

Quoting Estimating Statement of Work Review CRM Data Analysis Project Coordination

Data Entry Analyst & Source Identification

Springboard

Nov 2025 - Mar 2026 (4 months)

Entered and validated high-volume data in internal systems, maintaining 99%+ accuracy. Performed quality checks and reconciled information across sources.

Data Entry Data Validation Quality Assurance Data Reconciliation

Real Estate Intern

Mountain River Partners

Jul 2025 - Nov 2025 (4 months)

Analyzed real estate investment opportunities through underwriting, risk assessment, valuation, and financial modeling. Researched market trends and supported live projects.

Real Estate Analysis Underwriting Risk Assessment Financial Modeling Market Research

Guest Services Manager

Holland America Line

Jan 2022 - Dec 2022 (11 months)

Managed front desk operations, staffing schedules, service delivery, budgets, and escalations in a high-volume international environment. Monitored KPIs and led coaching of frontline teams.

Guest Service Operations Management Budgeting Staff Scheduling KPI Monitoring Team Leadership Training Escalation Management

Senior Guest Services Officer & Loyalty Program Manager

Royal Caribbean Cruises Ltd.

Dec 2018 - Dec 2021 (3 years)

Managed end-to-end loyalty program operations and executive-level concierge services for premium guests. Coordinated exclusive events and developed service training programs.

Loyalty Programs Concierge Services Event Coordination Vendor coordination Training Customer Retention Emotional Intelligence

Operations Supervisor

TELUS International / Teleperformance

May 2016 - Sep 2018 (2 years 4 months)

Led customer service, claims, fraud validation, retention, logistics, and technical support operations. Trained and coached agent teams and implemented workflow improvements.