I've coordinated BPO operations and customer service teams across Concentrix, supporting PODS and Frontier Airlines accounts.
As an Operations and Logistics Supervisor, I coordinated daily activities for 16 frontline employees, managed schedules and coaching, maintained performance records, and supported onboarding and workstation readiness.
I build and update operational reports in Microsoft Excel, using Pivot Tables, VLOOKUP, IF statements, sorting, filtering, and conditional formatting to track productivity, quality, attendance, and KPIs.
Earlier, I supported Frontier Airlines customers across phone, email, chat, and social media, and provided bilingual Medicare and Dental service for Cigna members and healthcare providers in English and Spanish.
