Marla Kohn

As Senior Director of Operations, I led strategic planning across eight departments, enhancing organizational efficiency and driving significant cost reductions. I implemented change management frameworks, optimized operational spend, and facilitated senior leadership discussions to align business strategies.

In my role as Director of Product Operations, I improved process efficiency and cross-functional alignment for multiple product lines. I developed OKR frameworks, implemented tools like Jira and Confluence, and launched a developer documentation platform that significantly reduced time to market.

As AVP of Risk and Compliance Operations, I led governance initiatives for Open Banking and Developer Portal product lines, ensuring regulatory compliance and operational efficiency. I developed scalable processes and delivered executive-level reporting on risk posture and compliance metrics.

In my role as AVP of Product Operations, I managed technical writers and drove the product roadmap for the Developer Portal. I ensured compliance with risk management processes and developed documentation to support product functionality and regulatory requirements.

As Knowledge Manager, I led training and compliance initiatives, reducing regulatory risk and improving agent performance. I developed a knowledge management platform and directed training strategies for major product launches, ensuring compliance and operational readiness.

I led evaluations of HR processes and systems to identify inefficiencies, resulting in a new performance management framework. I partnered with Deloitte to align technology capabilities with organizational goals, ensuring compliance and operational agility.

As a Technical Writer, I produced comprehensive documentation for products and processes, ensuring adherence to client guidelines. I participated in Agile processes and collaborated with SMEs to deliver high-quality documentation and training materials.

In my role as GIS Technician and Technical Writer, I created and updated technical documentation, produced marketing materials, and provided technical assistance. I contributed to web marketing and developed user manuals for clients.

Completed a Master's degree in Organizational Leadership with a specialization in Project Management, focusing on leadership strategies and project execution methodologies.

Earned a degree in Biological Sciences with a minor in Geography, studying the principles of biology and environmental science.