Mariam Baig
@mariambaig
Account Manager driving quota-beating outbound sales, retention, and pipeline health with QA rigor.
ZimbabweWhat I'm looking for
I’m an Account Manager with a proven track record of exceeding sales targets through full-cycle outbound sales and strategic account management. I combine frontline sales execution with quality assurance leadership experience, bringing a process-driven approach to pipeline management and client retention. In my current role, I’ve exceeded quota for 5 consecutive quarters (Q2 2025–Q2 2026) with attainment ranging from 114%–205% and I’m trusted to pilot programs that improve retention and safety.
I lead from the funnel forward: I re-engage and retain at-risk accounts, reducing churn even when retention isn’t part of core responsibilities. I’ve driven SMB growth by independently owning the sales funnel—from prospecting and qualification to negotiation and close—while maintaining forecast accuracy and pipeline health using CRM and engagement tools like Salesforce, HubSpot, and other sales engagement tooling. Alongside sales results, I bring hands-on quality improvement—evaluating performance, building evaluation frameworks, monitoring live calls, and reporting on KPIs—so teams continuously raise output quality while customers experience better onboarding and follow-through.
Experience
Work history, roles, and key accomplishments
Exceeded quota for five consecutive quarters (Q2 2025–Q2 2026) with attainment ranging from 114%–205%. Piloted Motive’s Amazon safe-driving incentive program and applied retention-focused customer success strategies to reduce churn.
Drove full-cycle outbound sales to SMBs across the US and Canada, managing a book of 300+ accounts. Consistently exceeded quota by delivering tailored demos and managing the sales funnel with emphasis on forecast accuracy and pipeline health.
Business Development Team Lead
SOAL Technologies
Nov 2024 - Feb 2025 (3 months)
Led a business development team by ensuring work quality and adherence to company standards through coaching and feedback. Tracked KPIs and performance metrics and reported progress to higher management.
Business Development Executive
SOAL Technologies
Jul 2024 - Nov 2024 (4 months)
Performed business development across IT, non-IT, light industrial, and healthcare sectors by identifying prospects and executing targeted email campaigns. Secured meetings with decision-makers and supported preparation for high-level client meetings.
Sales Quality Assurance Executive
Tekrevol LLC
Jun 2023 - Jun 2024 (1 year)
Monitored and improved BD team performance on HubSpot and ensured adherence to sales standards for GCC and US teams. Used Asana to oversee project progress and developed evaluation frameworks to drive continuous improvement.
Quality Assurance Analyst
Connact Global
May 2022 - Nov 2022 (6 months)
Performed live call monitoring and produced trend data for site management. Conducted call scoring, created daily productivity reports, provided feedback and training, and resolved disputes with reps and managers.
Claims Specialist
IBEX
Aug 2018 - May 2019 (9 months)
Assisted customers via calls and chat as part of the SquareTrade campaign, resolving issues including warranty claims, product replacements, and troubleshooting. Achieved customer satisfaction (CSAT) and average handling time (AHT) metrics exceeding performance targets.
Education
Degrees, certifications, and relevant coursework
College of Accounting and Management Sciences (CAMS)
I.Com, Commerce
Studied I.Com at the College of Accounting and Management Sciences (CAMS).
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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