Dhante R

I’m a Senior Account Manager with 6+ years of experience managing B2B enterprise and mid-market accounts across HRIS (SaaS), PaaS, and Cloud Computing (IaaS). I focus on consultative selling, customer relationship management, contract renewals, and upselling to turn customer needs into measurable revenue and long-term success.

In my recent roles, I’ve driven standout performance—owning enterprise portfolios as a commercial lead, converting 11 strategic clients, and achieving 60% usage adoption within the first 3 months onboarding. I also delivered 150% of my annual revenue target before year-end by identifying expansion opportunities and closing strategic new deals.

Customer outcomes are central to how I work. I’ve retained clients at risk of churn (including resolving a critical overtime-tracking issue to achieve an NPS score of 8/10), improved service delivery through executive business reviews, and strengthened relationships that supported ongoing multi-year renewals. I’ve also increased cloud usage by 15% and contributed 40% to portfolio revenue growth through managed services upsell.

I bring both commercial and delivery perspectives—from driving go-to-market execution and stakeholder alignment to supporting implementation and onboarding. I’ve led end-to-end HRIS implementations for SMB and enterprise customers, and I’m continuously building capability through certifications such as AWS, Alibaba Cloud, and BytePlus Cloud Practitioner, plus Tableau.