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Arrainaa Rajdev

@arrainaarajdev

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Experienced Enterprise Account Manager driving SaaS growth and client success.

Zimbabwe

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What I'm looking for

I seek a role that offers opportunities for growth and creativity, where I can contribute meaningfully while continuing to learn.

I am an Enterprise Account Manager with a strong background in SaaS, dedicated to driving client success and fostering long-term relationships. Currently, I manage global enterprise accounts at Publitas.com, where I have successfully led full-cycle client relationships, resulting in a 30% uplift in customer retention and a consistent 20% year-over-year growth in deal size. My role involves collaborating with product and customer success teams to enhance adoption and influence product direction, ensuring measurable client impact.

Prior to my current position, I served as a Regional Account Manager at Meed Projects, where I managed a $2M book of business with an impressive 87% retention rate. My strategic renewal planning and relationship management led to exceeding renewal billing targets by 21%. I have also been recognized as a Top Performing Account Manager for my contributions to growth and renewal benchmarks during my tenure at Ventures Onsite. My experience spans various industries, including construction, hospitality, and banking, equipping me with the skills to navigate complex client needs effectively.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Account Manager – SaaS

Current

Publitas.com

Sep 2022 - Present (2 years 9 months)

Managed global enterprise accounts across EMEA and APAC to drive retention, long-term engagement, and account expansion. Led full-cycle client relationships from initial consultative sale to post-sale onboarding and support, driving a 30% uplift in customer retention. Drove approximately 20% YoY growth in deal size by mapping SaaS capabilities to clients’ evolving business goals.

Slack Asana Notion Google Workspace Account Management Customer Retention SaaS Sales Strategic Planning Client Relationship Management

Regional Account Manager - SaaS

Meed Projects

Mar 2020 - Jul 2022 (2 years 4 months)

Managed a $2M book of business with an 87%+ retention rate through strategic renewal planning and deep relationship management. Exceeded renewal billing targets by 21% consistently, contributing to overall revenue stability. Conducted QBRs and high-level renewal negotiations with C-suite leaders, driving executive alignment.

Salesforce Docusign Google Workspace Account Management Customer Retention Strategic Planning

Customer Success Manager - SaaS

Ventures Onsite

Oct 2018 - Dec 2019 (1 year 2 months)

Managed a $500K book of business with 22% above-target retention. Awarded Top Performing Account Manager in 2019 for surpassing growth and renewal benchmarks. Developed customized engagement plans for high-value clients across the MENA region.