Mark Dave Cocosa
@markdavecocosa
Customer-focused customer service professional using SAP and strong communication to deliver fast, accurate support and accounting assistance.
PhilippinesWhat I'm looking for
I’m a customer-focused professional with hands-on experience in customer service and accounting support. I’ve built strong client relationships by delivering prompt communication and swift resolution of concerns, especially in fast-paced, high-volume environments.
I also support accurate financial record-keeping through SAP, including recording Petty Cash Fund (PCF) entries from multiple branch locations and navigating corporate accounting workflows. I bring clear verbal and written communication, professionalism, and confidentiality, and I’m eager to leverage my problem-solving and time management skills to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Delivered exceptional customer service by communicating promptly and resolving client concerns. Strengthened client relationships through timely issue resolution.
Addressed customer inquiries related to shipment tracking, delivery status, and pickup scheduling. Maintained customer satisfaction through clear communication in a fast-paced, high-volume logistics environment.
Accounting Intern
Berovan Marketing Inc.
Feb 2025 - May 2025 (3 months)
Recorded and processed petty cash fund (PCF) entries from multiple branch locations using SAP. Supported accurate and timely data encoding while gaining practical experience in corporate accounting workflows.
Education
Degrees, certifications, and relevant coursework
Cebu Technological University–Consolacion
Bachelor of Science in Business Administration (BSBA), Financial Management
2024 -
Pursuing a BSBA in Financial Management at Cebu Technological University–Consolacion since 2024.
Matlang National High School/SHS
2020 - 2021
Completed secondary/SHS studies at Matlang National High School/SHS from 2020 to 2021.
Bilwang Elementary School
2011 - 2012
Attended Bilwang Elementary School from 2011 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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