Open to opportunities

Eva Lavisores

@evalavisores

Message

Dedicated customer service representative with strong communication skills.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an experienced customer service representative with a proven track record of providing exceptional support through various channels, including chat, email, and phone. My journey began at TICKERTAPE EVENTS as an Admin Assistant, where I honed my organizational skills and learned the importance of effective communication in a fast-paced environment.

Throughout my career, I have worked with reputable companies such as Accenture, Conectys Philippines Inc., VXI Inc. and Ibex Global Inc., where I successfully addressed customer inquiries and complaints, ensuring a high level of satisfaction. My ability to listen actively and respond to customer needs has been instrumental in generating interest in products and services, ultimately contributing to sales growth.

I thrive in dynamic settings and am passionate about helping customers find solutions to their problems. My experience as a Sales Promoter for brands like Samsung and Oppo Mobile has further developed my skills in sales and customer engagement, making me a versatile asset to any team.

Experience

Work history, roles, and key accomplishments

Email and Chat Support

Conectys Philippines Inc.

Nov 2021 - Present (3 years 7 months)

Responded to customer inquiries via chat, email, and social media platforms, providing accurate information. Conducted inbound and outbound transactions to address customer needs, complaints, and product/service issues.

Chat Support Email Support Social Media Support Outbound Calling

Customer Service Representative

Ibex Global Inc.

Aug 2019 - Present (5 years 10 months)

Handled inbound customer calls in a timely and courteous manner, evaluating problems and providing effective solutions. Addressed customer needs, delivered personalized service, and provided information on company products and services.

Inbound Problem Solving Customer Service Product Personalized Services

Customer Service Representative

VXI Global Holdings B.V

Nov 2018 - Present (6 years 7 months)

Answered inbound calls promptly and courteously, assessing customer issues and providing appropriate solutions. Responded to customer needs, offered personalized service, and informed customers about company products and services.

Problem Solving Personalized Services Product Knowledge Customer Engagement

Sales Promoter (Samsung)

Brand Ambassador Corp.

Oct 2017 - Present (7 years 8 months)

Promoted Samsung products with the goal of increasing sales and attracting new customers. Supported product launches and events, enhanced product knowledge, and addressed customer questions and concerns.

Sales Customer Acquisition Product Launches Product Knowledge

Sales Promoter (Oppo Mobile)

GTMC

Aug 2016 - Present (8 years 10 months)

Focused on promoting Oppo Mobile products to drive sales and improve profitability. Assisted with product launches and events, maintained product knowledge, and handled customer inquiries and concerns.

Customer Attraction Product Knowledge

Admin Assistant

Tickertape Events

Jul 2013 - Present (11 years 11 months)

Assisted with daily office operations, including filing paperwork and answering phone calls. Prepared documents for meetings and managed the calendars for supervisors.

Office Management Phone Answering Calendar Management Administrative Support