Open to opportunities

Melanie Cabael

@melaniecabael

Message

Dedicated customer service representative focused on enhancing customer experiences.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and experienced Customer Service Representative with a strong focus on delivering seamless and positive experiences. My journey in customer service has equipped me with exceptional communication, empathy, and problem-solving skills, which I leverage to resolve inquiries and concerns effectively. I thrive in fast-paced environments, maintaining composure under pressure while constantly seeking opportunities for improvement to enhance both my skills and the overall customer experience.

Throughout my career, I have worked with reputable organizations such as HSBC and Wells Fargo, where I honed my abilities in diagnosing and resolving product and order issues, processing refunds efficiently, and providing tailored recommendations to customers. My commitment to building trust and ensuring customer satisfaction has been a driving force in my professional journey, and I take pride in my ability to address and resolve customer issues promptly.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

NDA

Apr 2024 - Present (1 year 2 months)

Responded promptly to customer inquiries via email and live chat, diagnosing and resolving product/order issues. Efficiently processed refunds and provided tailored product recommendations to enhance customer satisfaction.

Customer Service Communication Skills Problem Solving Zendesk Live Chat Support Email Support Product Research Conflict Resolution

Assistant Manager

HSBC

Nov 2023 - Present (1 year 7 months)

Ensured timely and accurate payment receipt from counterparties with proper documentation for settlement. Monitored funding sources for Receipt Against Payment (RAP) trades to ensure smooth transactions. Proactively addressed and resolved failed trades, aiming for high settlement rates.

Payment Processing Documentation Settlements Risk Management Problem Solving Financial Operations

Associate Operations Processor

Wells Fargo

May 2022 - Present (3 years 1 month)

Verified client contract accounts using check payment details and accurately processed lease payments. Monitored pending items for allocation in the Online Decisioning system and submitted daily operational reports.

Payment Processing Lease Payments Data Entry Operations Management

C-Signor (Official Assistant)

EastWest Banking Corp

Nov 2015 - Present (9 years 7 months)

Managed customer and account updates, co-managed Cash in Vault with proper security, and performed KYC checks for regulatory compliance. Resolved customer issues via in-person, email, or phone.

Customer Service Account Management KYC Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

Kolehiyo ng Lungsod ng Lipa

Bachelor of Science in Business Administration, Financial Management

Completed a Bachelor of Science in Business Administration with a major in Financial Management. Gained foundational knowledge in business operations, financial principles, and management strategies.