Fiona Caguicla

Provided real-time tech support via chat and phone for a streaming platform in the Asia-Pacific region, resolving issues quickly and efficiently. Used tools like Quiq Messaging, Salesforce, and Amazon Connect to document recurring problems and support platform improvements. Maintained a reliable remote setup to ensure smooth operations.

Managed large amounts of incoming calls, identifying and assessing customers’ needs to achieve satisfaction. Built sustainable relationships with customers through open communication and upsold products to meet service levels.

Handled over 40 calls daily and provided email support, assisting customers with order placements, tracking, refunds, and inquiries while maintaining a courteous demeanor.

Performed administrative duties including drafting quotations, basic bookkeeping, and assisting in client meetings. Handled sensitive information confidentially.

Assisted preschool and elementary students with their modules during distance learning, focusing on reading and basic math skills while adapting to their learning needs.

Pursued a Bachelor of Science in Customs Administration, focusing on the principles and practices related to customs and trade regulations.

Completed Senior High School with a focus on Accountancy and Business Management, gaining foundational knowledge in business principles.

Attended Junior High School, developing essential academic skills and preparing for higher education.

Completed Elementary School, laying the groundwork for future academic pursuits.