Fiona CaguiclaFC
Looking for a job

Fiona Caguicla

@fionacaguicla

Customer service expert with strong administrative and communication skills.

Philippines

What I'm looking for

I seek a challenging role that allows me to utilize my skills and grow.

I have over two years of combined experience in customer service and technical support. I’m comfortable working with ticketing systems, troubleshooting basic technical problems, and documenting solutions clearly.

Aside from the technical side, I’m also confident in my soft skills. I stay calm under pressure, communicate clearly with all kinds of users, and always aim to make the customer experience as smooth as possible. I'm also used to working remotely and independently, keeping things organized and staying productive even without direct supervision.

Altogether, my hands-on tech experience, my ability to explain things simply, and my dedication to helping people make me a great match for this role.

Experience

Work history, roles, and key accomplishments

Harte Hanks logoHH
Current

Technical Support Specialist

Harte Hanks

Mar 2025 - Present (3 months)

Provided real-time tech support via chat and phone for a streaming platform in the Asia-Pacific region, resolving issues quickly and efficiently. Used tools like Quiq Messaging, Salesforce, and Amazon Connect to document recurring problems and support platform improvements. Maintained a reliable remote setup to ensure smooth operations.

SE

Private Tutor

Self Employed

Jan 2021 - Jun 2022 (1 year 5 months)

Assisted preschool and elementary students with their modules during distance learning, focusing on reading and basic math skills while adapting to their learning needs.

Education

Degrees, certifications, and relevant coursework

MC

Mabalacat City College

Bachelor of Science, Customs Administration

2021 - 2023

Pursued a Bachelor of Science in Customs Administration, focusing on the principles and practices related to customs and trade regulations.

SS

Sapang Biabas Resettlement Elementary School

Senior High School, Accountancy and Business Management

2019 - 2021

Completed Senior High School with a focus on Accountancy and Business Management, gaining foundational knowledge in business principles.

MS

Mauaque High School

Junior High School, General Education

2016 - 2019

Attended Junior High School, developing essential academic skills and preparing for higher education.

SS

Sapang Biabas Elementary School

Elementary School, General Education

2015 - 2015

Completed Elementary School, laying the groundwork for future academic pursuits.

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Fiona Caguicla - Technical Support Specialist - Harte Hanks | Himalayas