Fiona Caguicla
@fionacaguicla
Customer service expert with strong administrative and communication skills.
What I'm looking for
I have over two years of combined experience in customer service and technical support. I’m comfortable working with ticketing systems, troubleshooting basic technical problems, and documenting solutions clearly.
Aside from the technical side, I’m also confident in my soft skills. I stay calm under pressure, communicate clearly with all kinds of users, and always aim to make the customer experience as smooth as possible. I'm also used to working remotely and independently, keeping things organized and staying productive even without direct supervision.
Altogether, my hands-on tech experience, my ability to explain things simply, and my dedication to helping people make me a great match for this role.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Harte Hanks
Mar 2025 - Present (3 months)
Provided real-time tech support via chat and phone for a streaming platform in the Asia-Pacific region, resolving issues quickly and efficiently. Used tools like Quiq Messaging, Salesforce, and Amazon Connect to document recurring problems and support platform improvements. Maintained a reliable remote setup to ensure smooth operations.
Customer Service Expert
Asurion Philippines
Jul 2024 - Mar 2025 (8 months)
Managed large amounts of incoming calls, identifying and assessing customers’ needs to achieve satisfaction. Built sustainable relationships with customers through open communication and upsold products to meet service levels.
Customer Service Representative
iQor Philippines
Sep 2022 - Jun 2024 (1 year 9 months)
Handled over 40 calls daily and provided email support, assisting customers with order placements, tracking, refunds, and inquiries while maintaining a courteous demeanor.
Administrative Assistant
V Creative Printing and Advertising Solutions
Oct 2022 - Sep 2022 (-1 years 11 months)
Performed administrative duties including drafting quotations, basic bookkeeping, and assisting in client meetings. Handled sensitive information confidentially.
Private Tutor
Self Employed
Jan 2021 - Jun 2022 (1 year 5 months)
Assisted preschool and elementary students with their modules during distance learning, focusing on reading and basic math skills while adapting to their learning needs.
Education
Degrees, certifications, and relevant coursework
Mabalacat City College
Bachelor of Science, Customs Administration
2021 - 2023
Pursued a Bachelor of Science in Customs Administration, focusing on the principles and practices related to customs and trade regulations.
Sapang Biabas Resettlement Elementary School
Senior High School, Accountancy and Business Management
2019 - 2021
Completed Senior High School with a focus on Accountancy and Business Management, gaining foundational knowledge in business principles.
Mauaque High School
Junior High School, General Education
2016 - 2019
Attended Junior High School, developing essential academic skills and preparing for higher education.
Sapang Biabas Elementary School
Elementary School, General Education
2015 - 2015
Completed Elementary School, laying the groundwork for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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