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@destinysampson
Implementation Specialist with expertise in SaaS deployments and project management.
I am an Implementation Specialist with over 5 years of experience leading high-impact SaaS deployments across HR tech and e-learning systems. My expertise lies in managing multiple concurrent projects, executing complex data migrations, and enabling rapid user adoption. I am known for delivering tailored solutions that enhance client satisfaction and drive operational ROI.
Throughout my career, I have successfully managed the onboarding process for new clients, ensuring smooth setup and configuration of e-learning platforms tailored to their needs. I have conducted discovery sessions with clients to understand their learning objectives and technical requirements, leading to customized solutions that meet their needs. My ability to coordinate project timelines and communicate effectively with clients has been key to ensuring successful launches and ongoing support.
I am passionate about continuous improvement and have a proven track record of enhancing processes to increase efficiency and customer satisfaction. My technical skills, combined with my commitment to client success, enable me to provide comprehensive training and support, ensuring that clients can maximize the value of the solutions I implement.
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Work history, roles, and key accomplishments
LearningPool
Feb 2024 - Jun 2024 (4 months)
Managed the onboarding process for new clients, ensuring smooth setup and configuration of e-learning platforms. Conducted discovery sessions to understand client needs, led technical setups, delivered training, and provided ongoing support. Coordinated project timelines and acted as a liaison between internal teams and clients.
LearningPool
Feb 2024 - May 2024 (3 months)
Managed onboarding for new clients, ensuring smooth setup of e-learning platforms. Conducted discovery sessions to customize solutions, led technical setups, delivered training, and provided ongoing support. Coordinated project timelines and collected feedback for enhancements.
U.S Bank
May 2023 - Oct 2023 (5 months)
Onboarded new and existing client implementations, developed tailored project plans, and collaborated with agile teams. Managed multiple projects, conducted quality assurance, and documented service requests using Salesforce.
U.S Bank
Apr 2023 - Oct 2023 (6 months)
Onboarded clients by analyzing processes and developing tailored project plans. Researched card programs, created new programs, and collaborated with agile teams to improve efficiency. Managed multiple projects and documented service requests using Salesforce.
Aerotek
Oct 2022 - Apr 2023 (6 months)
Evaluated payroll processes for improvements, managed timecards for hourly employees, and ensured compliance with wage regulations. Processed payroll for up to 500 employees and maintained confidentiality of employee information.
Aerotek
Oct 2022 - Apr 2023 (6 months)
Evaluated payroll processes for improvements, managed timecards for accuracy, and ensured compliance with wage regulations. Processed payroll for up to 500 employees and responded to inquiries in a timely manner.
Greenshades Software
Mar 2020 - Nov 2022 (2 years 8 months)
Collaborated with clients to gather requirements and develop implementation plans. Configured software solutions, managed project timelines, and provided training and ongoing support. Ensured client satisfaction through effective communication and problem resolution.
Greenshades Software
Mar 2020 - Oct 2021 (1 year 7 months)
Collaborated with clients to gather requirements and develop implementation plans. Configured software solutions, provided training, managed project timelines, and resolved technical issues. Ensured customer satisfaction through effective communication.
Greenshades Software
Nov 2018 - Mar 2020 (1 year 4 months)
Provided technical support via phone, email, and chat. Troubleshot device and network issues, maintained records of interactions, and educated users on product features. Configured hardware and software for clients.
Greenshades Software
Nov 2018 - Mar 2020 (1 year 4 months)
Provided technical support via phone, email, and chat. Troubleshot issues, maintained records of customer interactions, and educated users on product features. Configured hardware and software and provided on-call support.
Degrees, certifications, and relevant coursework
High School Diploma
High School Diploma obtained from Middleburg High School, focusing on foundational education and skills necessary for further academic and professional pursuits.
Software and tools used professionally
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