Destiny Sampson

Managed the onboarding process for new clients, ensuring smooth setup and configuration of e-learning platforms. Conducted discovery sessions to understand client needs, led technical setups, delivered training, and provided ongoing support. Coordinated project timelines and acted as a liaison between internal teams and clients.

Managed onboarding for new clients, ensuring smooth setup of e-learning platforms. Conducted discovery sessions to customize solutions, led technical setups, delivered training, and provided ongoing support. Coordinated project timelines and collected feedback for enhancements.

Onboarded new and existing client implementations, developed tailored project plans, and collaborated with agile teams. Managed multiple projects, conducted quality assurance, and documented service requests using Salesforce.

Onboarded clients by analyzing processes and developing tailored project plans. Researched card programs, created new programs, and collaborated with agile teams to improve efficiency. Managed multiple projects and documented service requests using Salesforce.

Evaluated payroll processes for improvements, managed timecards for hourly employees, and ensured compliance with wage regulations. Processed payroll for up to 500 employees and maintained confidentiality of employee information.

Evaluated payroll processes for improvements, managed timecards for accuracy, and ensured compliance with wage regulations. Processed payroll for up to 500 employees and responded to inquiries in a timely manner.

Collaborated with clients to gather requirements and develop implementation plans. Configured software solutions, managed project timelines, and provided training and ongoing support. Ensured client satisfaction through effective communication and problem resolution.

Collaborated with clients to gather requirements and develop implementation plans. Configured software solutions, provided training, managed project timelines, and resolved technical issues. Ensured customer satisfaction through effective communication.

Provided technical support via phone, email, and chat. Troubleshot device and network issues, maintained records of interactions, and educated users on product features. Configured hardware and software for clients.

Provided technical support via phone, email, and chat. Troubleshot issues, maintained records of customer interactions, and educated users on product features. Configured hardware and software and provided on-call support.

High School Diploma obtained from Middleburg High School, focusing on foundational education and skills necessary for further academic and professional pursuits.