Looking for a job

Marcus Anderson

@marcusanderson1

Message

I streamline operations, proposals, and customer communications to improve productivity.

United States

Message

What I'm looking for

I'm looking to leverage my operations, proposal generation, administrative support, and customer service experience in a dynamic environment where I can improve productivity, collaborate on projects, and contribute to continuous learning and growth.

I've supported technology solutions at RJ Young by generating security proposals through ConnectWise, managing project sign-offs, and maintaining time-critical documentation.

I identified process improvements that reduced proposal-processing time by 35%, while managing a high-volume inbox, revising change orders and RMAs, and supporting Security and AV projects involving Verkada and Axis products.

I'm currently building customer service, sales, and wireless technology knowledge as a Mobile Expert at T-Mobile, bringing prior experience in freight brokerage, business development, CRM documentation, and client relationship management.

Experience

Work history, roles, and key accomplishments

Current

Mobile Expert

Current

T-Mobile

Nov 2025 - Present (9 months)

Develops proficiency in customer service and sales to deliver personalized technology and service solutions. Utilizes digital tools to demonstrate network coverage, service plans, and product features, and collaborates with colleagues to support a seamless customer experience.

Customer Service Sales Digital Tools Retail Processes

Technology Solutions Administrator

RJ Young

Feb 2023 - Jan 2025 (1 year 11 months)

Generate sale proposals for security solutions via Connectwise based on assigned gross profit expectations and increased overall operational efficiency
• Identified and implemented innovative solutions to improve productivity and
efficiency. Resulting in a 35% time savings. which streamline the proposal process.
• Managed and organized a high-volume email inbox, with a high satisfaction rate.

CRM Microsoft Office Inbox Management Proposal Development Operational Efficiency