KANDEE LONDON
@kandeelondon
Customer support and operations professional improving onboarding, CRM workflows, and partner success.
United StatesWhat I'm looking for
I’m an administrative and operations professional with 22+ years of success in customer service, account coordination, project management, training, and process improvement. I’m skilled in working independently in remote settings, managing competing priorities, and maintaining accuracy in fast-paced, cross-functional environments.
In my current Dealer Care Specialist role, I partner with 60+ certified dealers through virtual onboarding, contract and service agreement support, and CRM-based workflows, including Salesforce and portal-based account activation. Previously at Verizon Wireless, I streamlined operations for 7 Account Managers and 125 client partners, reducing IoT order cycle times by 20% and resolving escalations within 24 hours, and I trained teams and partners on self-service portals to improve independence and efficiency. Earlier, as a G.O.A.L. Trainer, I designed and delivered training that increased process accuracy by 18% and reduced knowledge gaps by 30% within one year.
Experience
Work history, roles, and key accomplishments
Dealer Care Specialist
CellGate Access Control Systems
Jun 2024 - Present (2 years)
Partner with 60+ certified dealers and integrators to onboard accounts, manage service agreements/contracts, and provide ongoing CRM-based support. Trained 1,500+ home community administrators and residents, and managed contract lifecycle implementations across Salesforce and the TruCloud portal.
Led virtual and in-person enablement for IoT partners, identifying collaboration opportunities and revenue growth paths. Streamlined operations for 7 account managers and 125 client partners, reducing IoT order cycle times by 20% and resolving escalations within 24 hours.
Designed and delivered training for Business Finance Operations, increasing process accuracy by 18% and reducing knowledge gaps by 30% within one year. Supported compliance and audit readiness by developing job aids and coordinating with cross-functional teams.
Managed and implemented GPO, Dealer Distributor, and APA contracts while ensuring compliance and system accuracy. Audited certificates of insurance, resolved billing and pricing escalations, and maintained accurate contract records across internal systems.
Coordinated daily business support workflows to ensure timely activations, account changes, and support task completion. Conducted monthly billing and price-plan analysis to identify discrepancies, recommend cost-saving adjustments, and support pricing strategy.
Education
Degrees, certifications, and relevant coursework
Troy State University
Bachelor of Science in Business Administration, Marketing
Earned a Bachelor of Science in Business Administration with a focus in Marketing from Troy State University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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