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Shelley Grove

@shelleygrove

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Management Analyst with expertise in process optimization and program support.

United States

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What I'm looking for

I seek a role that allows me to leverage my analytical skills and enhance organizational processes while fostering a collaborative work environment.

I am a dedicated Management Analyst with extensive experience in providing program management services and optimizing processes within the U.S. Department of State. My journey began with a strong foundation in human resources and operations management, which has equipped me with the skills to identify process requirements and develop effective solutions. I have successfully led initiatives that enhance efficiency and ensure compliance with organizational standards.

Throughout my career, I have demonstrated my ability to collaborate with diverse stakeholders, streamline operations, and provide training to enhance team performance. My role at TJFACT has allowed me to manage critical projects, develop standard operating procedures, and support senior leadership in achieving strategic goals. I am passionate about fostering communication and cooperation across departments to drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Management Analyst III

Current

TJFACT

Jul 2024 - Present (1 year)

Currently serving as a Management Analyst III for the US Department of State, providing program management support, optimizing process flows, and ensuring adherence to departmental standards. Responsibilities include drafting correspondence, monitoring project status, and facilitating communication among stakeholders.

Program Management Process Optimization Project Tracking ServiceNow Training

Consultant

Acuity

Feb 2022 - Jul 2024 (2 years 5 months)

Worked as a Consultant for the US Department of State, focusing on process requirements and stakeholder engagement for a new task management system. Developed operational procedures and provided training to ensure effective implementation across the bureau.

Consulting Process Requirements Stakeholder Engagement Training Development Task Management ServiceNow Project Management Communication

Technical Analyst 1

E-9 Corp

Nov 2019 - Feb 2022 (2 years 3 months)

As a Technical Analyst 1, identified process requirements and developed a bureau-wide task management system for the US Department of State. Responsibilities included creating SOPs, training staff, and collaborating to optimize workflows.

Process Requirements ServiceNow Training Workflow Optimization Project Management Stakeholder Engagement Communication

HR Administrator & Office Manager

Mobile Posse, Inc

Sep 2018 - Oct 2019 (1 year 1 month)

Managed HR processes and office operations, including onboarding, performance reviews, and internal communications. Worked closely with executives to enhance operational efficiency and employee engagement.

Human Resources Management Onboarding Performance Reviews Internal Communications Operations Operations Employee Engagement Policy Development Budget Management Event Coordination

Administrative Operations Manager

Capitol Building Supply, Inc

May 2015 - Sep 2016 (1 year 4 months)

Oversaw administrative operations, managed staff, and maintained inventory levels. Implemented purchasing policies and facilitated customer service to ensure operational efficiency.

Operations Management Inventory Management Customer Service Performance Reviews Administrative Support Budget Management Scheduling Reporting

Sales Support Administrator

Meridian Imaging Solutions

Feb 2011 - Apr 2015 (4 years 2 months)

Provided sales support, managed orders, and implemented a paperless order processing system, significantly improving efficiency and reducing costs. Recognized for outstanding internal support.

Sales Support Order Management Process Improvement Customer Service Logistics Coordination Data Entry

Freight Logistics Coordinator

Meridian One

Nov 2008 - Dec 2010 (2 years 1 month)

Conducted logistics research and provided solutions to improve supply chain operations. Advised clients on productivity and materials management, enhancing customer service.

Logistics Coordination Supply Chain Management Research Productivity Problem Solving Vendor Management Quality Control

Education

Degrees, certifications, and relevant coursework

Yoga Alliance & CorePower Yoga

Registered Yoga Instructor, Yoga Instruction

2014 - 2014

Achieved certification as a 200 Hour Registered Yoga Instructor, focusing on the principles and practices of yoga instruction.

Christopher Newport University

Bachelor of Arts, Psychology, Human Resources

2005 - 2005

Completed a Bachelor of Arts in Psychology with a concentration in Human Resources and Industrial Organizations, as well as a Bachelor of Arts in Philosophy with a general concentration.