Open to opportunities

Manveen Singh User

@manveensinghuser

Customer-facing SaaS professional turning enterprise onboarding into pipeline, renewals, and expansion across APAC, North America, and Africa.

India

Message

What I'm looking for

I’m looking for a SaaS sales role where I can use enterprise onboarding and implementation expertise to build pipeline, accelerate time-to-value, manage renewals, and drive net-new and expansion revenue with strong cross-functional support.

I’m a customer-facing SaaS professional with 4+ years of experience in enterprise onboarding, implementation, and account expansion. I accelerate time-to-value through structured onboarding, stakeholder alignment, and proactive executive follow-up—backed by a proven 90% renewal rate.

I also drive measurable growth by qualifying and mapping expansion opportunities during onboarding, contributing to a 20% increase in cross-sell revenue. From managing cross-cultural communication across APAC and Africa to leading and coaching onboarding teams, I bring strong commercial discipline, pipeline readiness, and risk-aware account health to every stage of the SaaS lifecycle.

Experience

Work history, roles, and key accomplishments

Implementation Specialist

GVE GlobalVision

Nov 2022 - Nov 2024 (2 years)

Drove post-sale retention across an enterprise SaaS portfolio, contributing to a 90% renewal rate through structured onboarding and proactive executive follow-up. Reduced product validation time by 60% and accelerated time-to-value by streamlining integration workflows, while qualifying expansion opportunities that increased cross-sell revenue by 20%.

Enterprise SaaS Customer Success Renewal Management Time To Value Stakeholder Management Salesforce CRM

Implementation Specialist

Real Estate Webmasters

Jan 2022 - Nov 2022 (10 months)

Managed 20+ concurrent enterprise client implementations while maintaining a 98% Zendesk satisfaction rate. Improved project efficiency by 48% via workflow standardization and reusable implementation frameworks, and created a 30-day onboarding playbook to strengthen cross-team coordination.

Enterprise Implementation Zendesk Project Delivery Stakeholder Engagement Team Coordination CRM Hygiene

Business Operations Specialist

Pi Consulting

Jun 2019 - Dec 2021 (2 years 6 months)

Led executive-level communication with the Bill & Melinda Gates Foundation and the Clinton Health Access Initiative to support strategic funding and partnership work. Drove 800% campaign visibility growth and re-engineered communication workflows across five departments, reducing administrative overhead by 75%.

Strategic Partnerships Business Operations

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University

Master of Arts, Philosophy

2025 -

Pursuing a Master of Arts (Philosophy) since October 2025.

Capilano University

Bachelor of Business Administration, Business Administration (Administration)

Activities and societies: Winner: Strategic Management Competition; Winner: Battle of Brains (Top scorer among 300+ participants); Student Representative, International Experience Center.

Bachelor of Business Administration (Administration). Included recognition as the winner of the Strategic Management Competition and Battle of Brains, and served as a student representative at the International Experience Center.