Praneta Agrawal
@pranetaagrawal
Customer Success & implementation leader driving fast SaaS onboarding and growth.
IndiaWhat I'm looking for
I’m a Customer Success & Implementation leader with 7+ years driving rapid SaaS onboarding, enterprise adoption, and scalable customer growth. In my current role, I own end-to-end implementation and activation for 100+ B2B SaaS customers, delivering consistent sub-7-day go-lives across AWS, Azure, and GCP marketplaces.
I’ve repeatedly improved outcomes by building operating frameworks, scaling onboarding efficiency with AI-guided workflows, and automating cross-platform processes using Workato. I also lead structured adoption roadmaps, map the full customer journey from implementation through expansion, and track customer health indicators to reduce adoption risk and protect timelines.
Previously at Dell, I consistently exceeded sales targets and earned 12+ performance awards, reaching 107% quota YoY through consultative selling and deep technical product expertise. Across both roles, I’m energized by cross-functional execution, stakeholder management, and training teams to accelerate ramp-up and long-term success.
Experience
Work history, roles, and key accomplishments
Implementation & CS Specialist
Clazar
Mar 2023 - Present (3 years 3 months)
Owned end-to-end implementation and activation for 100+ B2B SaaS customers, delivering consistent sub-7-day go-lives and ~$1M ARR across AWS, Azure, and GCP marketplaces while maintaining 95%+ CSAT. Improved implementation created-to-completed conversion from 55% to 108% using AI-guided workflows and Workato automation.
Delivered consultative technology solutions to enterprise clients, achieving 107% of quota YoY and driving 4% net customer-base growth through reactivated dormant accounts and new enterprise wins. Earned 12+ performance awards and trained internal teams to improve customer engagement and ramp-up time.
Education
Degrees, certifications, and relevant coursework
Hindu College, University of Delhi
Bachelor of Commerce (Honours), Commerce
2014 - 2017
Activities and societies: International exchange (AIESEC iGreen ITB): developed waste management strategies for low-income localities in Indonesia.
Earned a B.Com. (Honours) from Hindu College, University of Delhi. Completed an international exchange program and graduated with honours.
St. Joseph's Co-Ed School, Bhopal
Class X & Class XII, Secondary Education
2000 - 2014
Grade: Class X: 10 CGPA; Class XII: 97.2% (city topper)
Completed Class X and Class XII at St. Joseph's Co-Ed School, Bhopal.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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