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Manugbor Maria chinwendu

@manugbormariachinwen

Public administration professional improving service delivery through policy analysis, budget management, and cross-department program coordination.

Nigeria
Message

What I'm looking for

I’m looking to leverage my public/private sector operations expertise to manage institutional programs, improve service delivery, and strengthen standards—using policy analysis, budget management, and stakeholder engagement with disciplined, compliant execution.

I’m a results-driven public administration professional with 5 years of experience managing institutional programs and coordinating cross-departmental initiatives to improve service delivery. I focus on strengthening standards while keeping regulatory compliance at the center of execution.

I bring proven expertise in policy analysis, budget management, and stakeholder engagement. I’m known for streamlining processes to reduce cost by 40% while maintaining regulatory compliance, helping organizations operate more efficiently without losing oversight.

In my recent role with Opay Digital Service, I support institutional program work and help align teams around shared organizational goals. I prioritize clear communication, measurable outcomes, and practical improvements that translate strategy into day-to-day service delivery.

Beyond execution, I’m a collaborative, adaptable teammate—self-driven, fast learning, and creative when solving problems. I’m seeking to leverage my public/private sector operations experience to advance organizational goals and strengthen standards through disciplined program and operational support.

Experience

Work history, roles, and key accomplishments

OP
Current

Customer Care Representative

OPAY

Jan 2023 - Present (3 years 7 months)

Assisted customers with inquiries via phone, email, and chat, resolving complaints to ensure customer satisfaction. Processed orders and account updates while maintaining detailed interaction records and following up to full resolution.

Education

Degrees, certifications, and relevant coursework

IP

Imo State Polytechnic

Higher National Diploma, Public Administration

2019 - 2022

Earned a Higher National Diploma (HND) in Public Administration at Imo State Polytechnic from 2019 to 2022.

IP

Imo State Polytechnic

National Diploma, Public Administration

2016 - 2018

Completed a National Diploma (ND) in Public Administration at Imo State Polytechnic from 2016 to 2018.

WC

WestHall College

Senior Secondary School Certificate

2008 - 2013

Completed Senior Secondary School Certificate from WestHall College between 2008 and 2013.

WC

West Hall College

Senior Secondary School Certificate

2008 - 2013

Completed Senior Secondary School education at West Hall College from 2008 to 2013, earning a Senior Secondary School Certificate.

Tech stack

Software and tools used professionally

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