Manugbor Maria chinwendu
@manugbormariachinwen
Public administration professional improving service delivery through policy analysis, budget management, and cross-department program coordination.
What I'm looking for
I’m a results-driven public administration professional with 5 years of experience managing institutional programs and coordinating cross-departmental initiatives to improve service delivery. I focus on strengthening standards while keeping regulatory compliance at the center of execution.
I bring proven expertise in policy analysis, budget management, and stakeholder engagement. I’m known for streamlining processes to reduce cost by 40% while maintaining regulatory compliance, helping organizations operate more efficiently without losing oversight.
In my recent role with Opay Digital Service, I support institutional program work and help align teams around shared organizational goals. I prioritize clear communication, measurable outcomes, and practical improvements that translate strategy into day-to-day service delivery.
Beyond execution, I’m a collaborative, adaptable teammate—self-driven, fast learning, and creative when solving problems. I’m seeking to leverage my public/private sector operations experience to advance organizational goals and strengthen standards through disciplined program and operational support.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
OPAY
Jan 2023 - Present (3 years 7 months)
Assisted customers with inquiries via phone, email, and chat, resolving complaints to ensure customer satisfaction. Processed orders and account updates while maintaining detailed interaction records and following up to full resolution.
Education
Degrees, certifications, and relevant coursework
Imo State Polytechnic
Higher National Diploma, Public Administration
2019 - 2022
Earned a Higher National Diploma (HND) in Public Administration at Imo State Polytechnic from 2019 to 2022.
Imo State Polytechnic
National Diploma, Public Administration
2016 - 2018
Completed a National Diploma (ND) in Public Administration at Imo State Polytechnic from 2016 to 2018.
WestHall College
Senior Secondary School Certificate
2008 - 2013
Completed Senior Secondary School Certificate from WestHall College between 2008 and 2013.
West Hall College
Senior Secondary School Certificate
2008 - 2013
Completed Senior Secondary School education at West Hall College from 2008 to 2013, earning a Senior Secondary School Certificate.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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