Igberadja Sophia

Managed over 40 active cases weekly, ensuring timely updates and accurate record-keeping. Responded to customer concerns via phone and email, successfully resolving over 90% of issues within 3 days. Collaborated with internal departments to speed up complex case resolutions and reduce delays.

Provided freelance digital marketing services, including SEO, content creation, and social media management. Assisted multiple clients with customer service solutions, handling inquiries, complaints, and troubleshooting. Created and optimized marketing strategies to help businesses grow their online presence.

Delivered exceptional service to a customer base of over 200 customers per month, achieving a 95% satisfaction score and consistently receiving positive feedback. Managed high-volume inquiries via phone, email, and live chat, resolving issues promptly to ensure customer retention. Trained new team members on company policies, customer service protocols, and systems, ensuring high-quality service d

Enhanced communication between departments to address compliance issues promptly and effectively, ensuring timely resolutions and high-quality service delivery. Led monthly feedback calls with selected clients, gathering suggestions that led to practical changes. Utilized CRM software to track customer interactions and supported the operations team by flagging common issues.

Contacted former and existing clients, helping increase returning customers by 20% in 3 months. Handled post-purchase follow-ups to ensure customers were satisfied and offered additional support. Resolved issues from past customers, recovering several lost accounts and boosting revenue.

Answered 20–30 calls per day, assisting students and staff with school-related queries. Helped during peak registration periods, reducing wait times by supporting quicker information flow. Maintained a log of common issues to help the school improve communication materials.

Completed a Bachelor's degree in English and Literary Studies, developing strong analytical, critical thinking, and communication skills. Engaged in extensive literary analysis and academic writing.

Pursued a Master of Science in International Business, focusing on global market dynamics, strategic management, and cross-cultural business practices. Gained expertise in international trade, finance, and organizational leadership.