Open to opportunities

Oreoluwa Asejeje

@oreoluwaasejeje

I am a customer-focused administrative professional delivering empathetic remote support and efficient problem resolution.

United Kingdom

Message

What I'm looking for

I seek a customer-facing administrative or support role—remote or hybrid—where I can deliver empathetic service, meet KPIs, work flexible shifts, contribute to an inclusive culture, and grow through training and process improvement.

I am a customer-focused administrative and customer service professional with over 7 years' experience delivering world-class guest experiences across phone, email, and live chat. I consistently resolve issues promptly with empathy and professionalism.

I have strong technical proficiency with Microsoft Office and CRM platforms such as Salesforce, Zoho, and HubSpot, and I improved query turnaround times by 15% while managing high daily contact volumes. I also handled order processing, returns, and maintained accurate customer records.

I excel in remote work settings, meeting KPIs and supporting team onboarding and development.

I seek roles where I can continue to provide empathetic support, drive process improvements, and contribute to an inclusive workplace while growing professionally.

Experience

Work history, roles, and key accomplishments

Current

Admin & Clerical Officer

Current

RCCG Berea Believers' Fellowship

Jan 2025 - Present (7 months)

Delivered exceptional guest support across phone, email, and live chat, resolving inquiries promptly and maintaining high service quality. Processed orders and returns, utilized multiple CRM systems, and supported inclusion initiatives.

Customer Service Live Chat Email Support Phone Support Order Processing CRM (Salesforce)Zoho HubSpot Microsoft Office

Patient Services & Admin Officer

FAAR Experience by ArioriFaith

Nov 2023 - Dec 2024 (1 year 1 month)

Provided front-line patient and customer support across phone, email, and in-person channels, consistently meeting KPIs including customer satisfaction and response-time targets. Trained and onboarded new team members and used Microsoft Office and CRM tools to streamline workflows.

Patient Services Customer Support Microsoft Office CRM KPIs Onboarding Response Time Optimization Troubleshooting

Customer Service Representative

Demetrius Couture Fashion School

Jul 2021 - Sep 2023 (2 years 2 months)

Handled customer escalations with tact, converting challenging cases into positive outcomes and maintaining accurate interaction records for compliance. Coordinated multiple tasks concurrently and supported quality assurance processes.

Customer Escalation Time Management Phone Support Email Support CRM Quality Assurance Multitasking

Customer Service Advisor

Geeysoft Nigeria

Jan 2020 - Jun 2021 (1 year 5 months)

Responded to over 50 customer contacts daily, processing data accurately and improving query turnaround times by 15% while reducing escalations through proactive support. Maintained precise records and adhered to service standards.

Customer Support Data Processing Phone Support CRM Query Resolution Time Management

Secretary (NYSC)

Ile Ogbo Community School

Oct 2019 - Present (5 years 10 months)

Performed clerical duties including filing, correspondence, and document control to support administrative operations. Managed scheduling and recordkeeping, reinforcing organizational and multitasking capabilities.

Clerical Scheduling Record keeping Microsoft Office Multitasking Document Control