Open to opportunities

Atiku Ibrahim

@atikuibrahim

Message

Client-focused service professional with 10+ years improving client satisfaction and operational processes.

Canada

Message

What I'm looking for

I am seeking a client-centered role in a collaborative organization where I can apply CRM, compliance and process-improvement skills, grow into insurance/financial services, and support measurable client outcomes.

I am a motivated, client-focused professional with over 10 years' experience in customer service, client relationship management, and support across public and private sectors. I have a strong track record managing inbound client communications, resolving service issues, maintaining CRM records, and supporting compliance and documentation to improve satisfaction and operational outcomes.

I hold an MBA and a B.Sc. (Hons) in Politics and International Relations (WES‑verified) and I am pursuing insurance licensing and CIP certification. I contribute to cross-functional collaboration, process improvement and training, and bring experience in CRM, SLA compliance, technical troubleshooting, and governance, risk and compliance practices.

Experience

Work history, roles, and key accomplishments

Current

Client Service Specialist

Current

Lulu Incorporated Ltd

Oct 2023 - Present (2 years)

Managed daily inbound client communications and policy-related support, maintained CRM records and service quality metrics, and documented issues to drive improvements in client satisfaction.

client support CRM Issue Tracking Documentation

Client Advisor

BBC

May 2023 - Sep 2023 (4 months)

Guided clients through onboarding and digital tools, coordinated resolution with technical teams, and maintained interaction logs while ensuring data protection compliance and service improvements.

Onboarding Client Communication Issue Coordination Data Protection

Customer Support Analyst

NHS

Aug 2021 - May 2023 (1 year 9 months)

Assisted patients and staff with electronic records access and technical issues, improved inter-team communication, and maintained compliance with national data privacy standards.

Technical Troubleshooting Documentation User Training Data Privacy Process Improvement

Client Services Coordinator

Backbone Insurance Consulting

Dec 2018 - Aug 2021 (2 years 8 months)

Maintained client relationships during service delivery, managed inquiries and SLA compliance, escalated and resolved conflicts, and produced summary reports for stakeholders.

Client Relationship Management SLA Escalation Management Reporting Onboarding Training

Client Service & Data Support Officer

Nigerian Airspace Management Agency

Oct 2011 - Nov 2018 (7 years 1 month)

Handled daily inquiries from aviation clients and staff, managed confidential data access and delivery for regulatory needs, and trained users on secure data portals and processes.