Open to opportunities

Chioma Eghosa-Osazuwa

@chiomaeghosa-osazuwa

Message

Customer-focused banking professional driving operational excellence and client satisfaction.

Canada

Message

What I'm looking for

I am seeking a client-focused operations or customer experience role where I can lead teams, optimize processes, and use data-driven reporting to improve service and growth.

I am a customer-focused banking professional with experience leading teams, improving processes, and delivering responsive, high-quality service across retail banking and customer care. I have overseen branch operations, managed vendor and compliance coordination, and used CRM and reporting tools to inform strategic decisions and improve turnaround times.

I have a MSc in International Economics and Finance and a proven record of supervising staff, training teams, and producing performance reporting that supported leadership decision-making. I thrive in dynamic environments, leverage advanced Microsoft Office and CRM skills, and bring a pragmatic, data-informed approach to improving client engagement and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

TD Canada Trust

Jul 2024 - Present (2 years 2 months)

Delivered timely resolution of complex client inquiries, improved customer satisfaction scores, and maintained accurate CRM records while coordinating cross-departmental escalations.

Customer Service CRM Microsoft Office Cross Functional Collaboration Reporting

Customer Experience Associate

First Bank of Nigeria

Jan 2023 - May 2024 (1 year 4 months)

Managed client portfolios and operational support, produced analytical reports for leadership, and trained junior staff to improve service delivery and reduce turnaround times.

Customer Relationship Management Reporting Market Research CRM Process Improvement Data Analysis Stakeholder Engagement

Head, Customer Service

First Bank of Nigeria

Jan 2020 - Dec 2022 (2 years 11 months)

Oversaw a 20+ member team, deployed CRM tools to boost client engagement, managed vendor onboarding/compliance, and delivered monthly performance reports to area management.

Team Leadership Vendor Management performance reporting Compliance

Team Lead Financial Operations

First Bank of Nigeria

Jan 2017 - Dec 2019 (2 years 11 months)

Advised on investments and asset management, supervised cash operations, led ATM maintenance initiatives to reduce downtime, and built Excel dashboards for performance tracking.

Financial Analysis Asset Management Team Supervision Process Improvement Compliance

Education

Degrees, certifications, and relevant coursework

Rivers State University of Science and Technology

Master of Science, International Economics and Finance

Completed an MSc in International Economics and Finance with advanced study of international economic theory, financial markets, and quantitative analysis.