Olufunke Jolaoso

I am a customer-centric HR and administrative professional with over seven years of experience across customer service, HR operations, and office administration. I translate business vision into initiatives that improve customer satisfaction, engagement, and long-term relationships.

I have supported teams in fast-paced environments, delivering onboarding, recruitment coordination, and HR generalist functions while managing records and office systems. In customer-facing roles I handled high-volume inquiries, used HubSpot and Siebel CRM, and consistently achieved an average 90% customer satisfaction rate. I escalated and resolved technical issues, ran customer feedback surveys, and implemented tactics for retention.

I am seeking long-term opportunities in multicultural organizations where I can apply my strengths in people management, process improvement, and customer experience to drive measurable results. I bring empathy, resilience, and strong communication to build positive customer and team outcomes.