Manny Bosei
@mannybosei
Customer support professional delivering empathetic, efficient multichannel customer experiences.
NigeriaWhat I'm looking for
I am a dedicated Customer Support Representative with consistent success managing phone, email, and live chat support across industries including NGOs, construction, publishing, and corporate groups. I specialize in CRM-driven workflows using tools such as HubSpot, Zoho Desk and Talkdesk, and I’ve improved onboarding and campaign readiness, reduced turnaround times by 45%, and increased customer satisfaction through process improvements.
I bring strong stakeholder communication, campaign coordination, and remote-administration experience, having executed logistics with 98% on-time delivery, handled 70+ daily interactions, and supported revenue and retention efforts through upselling and conflict resolution. I am organized, empathetic under pressure, and focused on building lasting customer relationships that drive retention and positive brand outcomes.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Furnish-It
Nov 2024 - Present (1 year)
Responded to brand inquiries across email, phone, and live chat, streamlined onboarding of media and brand assets to reduce turnaround time by 45%, and coordinated campaign logistics to improve cross-functional execution.
Client Service Representative
Primestix Construction Ltd
Aug 2023 - Jul 2024 (11 months)
Led client service operations including appointment scheduling and property viewings, managed confidential documentation and expense claims, and implemented service improvements that reduced churn.
Customer Service Representative
WEWE NGO
Mar 2022 - Jun 2023 (1 year 3 months)
Delivered hybrid customer support via phone, email, and live chat, improved beneficiary engagement and satisfaction by 40%, and coordinated aid distribution achieving a 98% on-time delivery rate.
Virtual Assistant
Vastovers Stemordz Ltd
Oct 2021 - Dec 2022 (1 year 2 months)
Provided remote administrative support managing client communication and bulk orders, used Zoho CRM and WhatsApp Business to resolve inquiries and increased satisfaction by 20%.
Customer Service Representative
Papyrus Magazine
Mar 2020 - Jul 2021 (1 year 4 months)
Handled 70+ daily interactions via phone, email, and live chat using Zoho Desk, resolved subscription and billing issues with a 95% customer satisfaction score, and provided editorial feedback from readers.
Education
Degrees, certifications, and relevant coursework
NNNational Open University of Nigeria
Bachelor of Science, Criminology & Psychology
2017 -
Completed a Bachelor of Science in Criminology & Psychology, covering interdisciplinary coursework in criminal behavior and psychological principles.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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