Open to opportunities

Manny Bosei

@mannybosei

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Customer support professional delivering empathetic, efficient multichannel customer experiences.

Nigeria

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What I'm looking for

I’m seeking a customer-success or support role where I can use CRM tools, improve retention, streamline onboarding, and contribute to collaborative teams focused on customer experience.

I am a dedicated Customer Support Representative with consistent success managing phone, email, and live chat support across industries including NGOs, construction, publishing, and corporate groups. I specialize in CRM-driven workflows using tools such as HubSpot, Zoho Desk and Talkdesk, and I’ve improved onboarding and campaign readiness, reduced turnaround times by 45%, and increased customer satisfaction through process improvements.

I bring strong stakeholder communication, campaign coordination, and remote-administration experience, having executed logistics with 98% on-time delivery, handled 70+ daily interactions, and supported revenue and retention efforts through upselling and conflict resolution. I am organized, empathetic under pressure, and focused on building lasting customer relationships that drive retention and positive brand outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

Furnish-It

Nov 2024 - Present (1 year 7 months)

Responded to brand inquiries across email, phone, and live chat, streamlined onboarding of media and brand assets to reduce turnaround time by 45%, and coordinated campaign logistics to improve cross-functional execution.

Customer Support Onboarding TalkDesk HubSpot Zoho Desk Process Optimization

Client Service Representative

Primestix Construction Ltd

Aug 2023 - Jul 2024 (11 months)

Led client service operations including appointment scheduling and property viewings, managed confidential documentation and expense claims, and implemented service improvements that reduced churn.

Client Relations Scheduling Documentation Management Claims Processing Customer Retention CRM & Compliance

Customer Service Representative

WEWE NGO

Mar 2022 - Jun 2023 (1 year 3 months)

Delivered hybrid customer support via phone, email, and live chat, improved beneficiary engagement and satisfaction by 40%, and coordinated aid distribution achieving a 98% on-time delivery rate.

Outbound Calling Google Sheets Slack Logistics Coordination Ticketing

Virtual Assistant

Vastovers Stemordz Ltd

Oct 2021 - Dec 2022 (1 year 2 months)

Provided remote administrative support managing client communication and bulk orders, used Zoho CRM and WhatsApp Business to resolve inquiries and increased satisfaction by 20%.

Virtual Assistance Microsoft Office Google Workspace Zoho Excel

Customer Service Representative

Papyrus Magazine

Mar 2020 - Jul 2021 (1 year 4 months)

Handled 70+ daily interactions via phone, email, and live chat using Zoho Desk, resolved subscription and billing issues with a 95% customer satisfaction score, and provided editorial feedback from readers.

Zoho Desk Billing Live Chat Customer Satisfaction Communication Reporting