Jessica Ukwuegbu
@jessicaukwuegbu
I am an experienced customer service representative specializing in client relations and lead qualification.
NigeriaWhat I'm looking for
I am a customer-focused support professional with over four years of experience delivering exceptional service across inbound and outbound channels. I convert customer concerns into opportunities through consultative communication, upselling, cross-selling, and a solution-oriented mindset.
I have supported SaaS onboarding, qualified leads for financial advisors, and managed client relations for events businesses, collaborating with development teams to escalate and resolve technical issues. I hold certifications in customer service and social media strategy and leverage CRM and productivity tools to improve retention and streamline workflows.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Calls Experts
Dec 2023 - May 2025 (1 year 5 months)
Identified and qualified potential clients for licensed advisors by collecting key insurance and investment interests and setting up phone meetings to drive advisor follow-ups.
Customer Support Representative
Moda Maestro Limited
Sep 2021 - Oct 2023 (2 years 1 month)
Delivered onboarding and ongoing support for SaaS users by guiding them through app features, resolving inquiries via WhatsApp, email, and phone, and escalating backend issues to the dev team.
Customer Relations Manager
Spronks Creations Ltd
Jun 2019 - Aug 2020 (1 year 2 months)
Sourced leads via networking, cold calls, referrals and walk-ins, built long-term client relationships through service delivery and follow-ups, and compiled weekly/monthly sales performance reports.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nigeria, Nsukka
Bachelor of Science, Biochemistry
Completed a Bachelor of Science in Biochemistry at the University of Nigeria, Nsukka, graduating in 2021.
APALX (Virtual Assistant Programme)
Certificate, Virtual Assistance
Virtual Assistant Programme at ALX.
Certified Customer Service Professional (CCSP)
Certificate, Customer Service
Certified Customer Service Professional (CCSP) certification.
HAHubSpot Academy
Certificate, Social Media Strategy
Certified Social Media Strategist from HubSpot Academy.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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