Daniella Glory Jumbo

I am a dedicated customer support and virtual assistance professional with over four years of remote call center and administrative experience. I specialize in managing high-volume inbound/outbound communications across chat, email, and phone while maintaining strong client satisfaction.

My work has driven measurable outcomes: a 92% first-contact resolution rate, a 30% improvement in customer satisfaction, a 15% boost in upsell conversions, and increased online engagement by 25–40% across roles. I consistently leverage CRMs and collaboration tools to streamline workflows and improve response times.

I am proficient with Salesforce, HubSpot, Zoho, Zendesk, Freshdesk, Intercom and productivity platforms such as Trello, Asana, Notion, Slack, Microsoft Teams, Zoom, Google Workspace and MS Office. I also support basic web tasks and documentation to help cross-functional teams meet deadlines.

I bring strong multitasking, time-management, conflict-resolution and client-retention skills, and I focus on delivering reliable remote operations that improve customer experience and drive repeat business.