MHMalika Hagins
@malikahagins
Experienced customer service agent with a passion for enhancing service quality.
United StatesWhat I'm looking for
I am a dedicated customer service agent with over three years of experience in the industry. My journey began at iQor, where I honed my skills in resolving customer inquiries and technical issues through multi-channel support. I take pride in maintaining high satisfaction rates and building strong relationships with customers by actively listening and guiding them through product solutions.
At Alorica, I further developed my expertise as a frontline representative, addressing customer inquiries and ensuring a positive experience. My role involved managing customer expectations and contributing to sales through upselling and cross-selling. I am passionate about analyzing feedback patterns to enhance service quality and am eager to leverage my skills in a new role that challenges me and allows for professional growth.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Alorica
Mar 2025 - Present (2 months)
Served as a frontline representative, addressing customer inquiries and resolving issues to ensure a positive customer experience. Provided prompt and accurate responses, managed customer expectations, and contributed to sales through upsells or cross-sells.
Data Entry Operator
Randstad USA
Apr 2022 - Present (3 years 1 month)
Accurately and efficiently entered data from various sources into computer systems, databases, and spreadsheets. Handled large volumes of information, ensured data integrity, and maintained organized records.
Customer Service Representative
iQor
Oct 2019 - Present (5 years 7 months)
Resolved customer inquiries and technical issues through multi-channel support, maintaining high satisfaction rates. Guided customers through product solutions and service options, building strong relationships and analyzing feedback patterns to enhance service quality.
Education
Degrees, certifications, and relevant coursework
York Technical College
Associate's Degree, Business
Grade: 3.6
Studied business principles and practices at York Technical College. Achieved a GPA of 3.6, demonstrating strong academic performance in coursework.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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