Deborah Jordan

I am a dedicated customer service professional with extensive remote call center experience delivering timely, empathetic support and resolving customer concerns to drive satisfaction. I consistently used CRM systems, handled high call/chat volumes, and documented interactions to improve outcomes.

Across multiple employers I applied active listening, troubleshooting, and clear written and oral communication to address account issues, follow up on escalations, and recommend appropriate products or services. I also supported process improvements by collecting feedback and suggesting changes to enhance customer experience.

I bring strong computer proficiency, Microsoft Office and data entry skills, and a commitment to professional relationships and training when needed. I'm focused on helping teams maintain service quality while contributing to measurable business results.