MR

Open to opportunities

Mahima Rai

@mahimarai1

Results-driven business development and client success leader with 5+ years.

What I'm looking for

I seek a growth-oriented role where I can drive revenue, manage key accounts, build partnerships, and use data to improve adoption and retention within a collaborative, customer-centric team.

I am a results-driven business development and account management professional with over five years of cross-industry experience in e-commerce, technology, and financial services. I have a proven track record driving revenue growth, launching city-level initiatives, and building strategic partnerships that improve customer acquisition and retention.

At Flipkart Groceries I led city growth across Delhi NCR and Varanasi, achieving 83% OPD growth in three months and launching initiatives to penetrate wholesale B2B markets. At Zomato I scaled operations across ten cities, launched ordering in five new cities, and delivered double-digit GMV and revenue growth while improving new user acquisition and order growth metrics.

I excel at consultative selling, stakeholder engagement, and data-driven decision-making, and I have experience managing end-to-end account lifecycles, driving corporate sales wins, and executing large cross-functional programs to strengthen partner success and product adoption.

Experience

Work history, roles, and key accomplishments

FG

Current

City Lead – Regional Manager

Current

Flipkart Groceries

Aug 2024 - Present (1 year 7 months)

Drove city-level growth across Delhi NCR and Varanasi, achieving 83% growth (600 → 1100) within 3 months through targeted marketing and partnerships; launched ONI initiative to penetrate wholesale B2B markets and boosted customer acquisition by 25%.

Partnerships Marketing Campaigns Vendor Management Customer Acquisition Retention Operations Go To Market

MI

Head of Organizational Sales & Marketing

Mindcafe India

Jan 2024 - Jul 2024 (6 months)

Converted enterprise clients (TCS, Celigo, Simpl, Reliance Foundation Hospitals) via consultative selling and achieved 20% revenue growth in 6 months by developing corporate well-being programs and overseeing end-to-end account lifecycle.

Enterprise Sales Consultative Selling Account Management Partnership Development Onboarding Renewals Stakeholder Engagement Revenue Growth

ZO

City Growth Manager

Zomato

Aug 2021 - Dec 2023 (2 years 4 months)

Scaled operations across 10 cities and launched ordering in 5 new cities, delivering double-digit GMV and ad revenue growth and driving 25–30% new user acquisition and 22% order growth through targeted campaigns.

Growth Strategy Campaign Management GMV User Acquisition Analytics

HB

Personal Banker

HDFC Bank

Aug 2020 - Aug 2021 (1 year)

Achieved 100% CASA targets MTD through consultative client engagement and managed key client portfolios to improve retention and lifetime value.

Retail Banking Consultative Sales Portfolio Management Client Retention Relationship Management Lead Generation

Education

Degrees, certifications, and relevant coursework

BP

Balaji Institute of Management, Pune

Postgraduate Diploma in Management, Marketing & Sales

2018 - 2020

Postgraduate Diploma in Management with a focus on Marketing & Sales completed from 2018 to 2020.

IB

Institute of Excellence in Higher Education (IEHE), Bhopal

Bachelor of Arts (Honours), Economics

2015 - 2018

Bachelor of Arts (Honours) in Economics completed between 2015 and 2018.

Tech stack

Software and tools used professionally

Gmail

Oni

F#

Jan

Celigo

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