Mackenzie Lewis

Results-oriented Account Manager with a proven ability to manage B2B and B2C accounts, driving customer retention and optimizing business operations. I have a strong background in using market research to identify growth and upselling opportunities, enhancing revenue generation, and executing sales strategies to exceed targets. My experience includes leading client relationship management and staffing logistics for the hospitality industry, with a dedication to delivering high-value solutions that drive business growth and enhance client satisfaction.

Throughout my career, I have developed expertise in CRM systems, including Salesforce and Periscope, and have a strong focus on process optimization and time management. I have successfully managed diverse portfolios of clients, built and maintained strong relationships, and collaborated with internal teams to optimize service offerings and implement sales campaigns. My ability to analyze key business metrics and implement improvements has been instrumental in driving revenue growth and customer satisfaction.

In addition to my account management experience, I have a background in workplace experience coordination, where I enhanced the overall work environment to improve employee satisfaction, engagement, and productivity. I have also overseen day-to-day operations of a spa, managed staff schedules, and implemented processes to maintain high standards of service and customer satisfaction. My diverse experience has equipped me with a unique ability to understand and address the needs of both clients and employees, ensuring a positive and productive environment.