Ben Pitkethly

Trained new servers in company policies, guest service standards, and best practices, ensuring seamless integration into the team. Handled high-volume shifts, maintaining exceptional service quality and efficiency.

Managed a portfolio of 45 publisher and merchant accounts in AdTech, achieving a 20% annual increase in engagement and conversion rates. Optimized client's brand visibility in online advertising, ad exchange & publishing, while maximizing affiliate advertising and commerce revenue using data monetization & data solutions.

Increased membership sales by 30% annually through strategic sales initiatives. Analyzed business trends and adapted strategies to meet profit targets, maintaining a churn rate of 15%.

Provided exemplary customer service, enhancing guest satisfaction through attentive and personalized interactions. Mentored new staff on restaurant procedures and customer engagement techniques, contributing to team development.

Increased sales through cold calling and networking, consistently selling 3-4 vehicles per month. Enhanced customer satisfaction by utilizing dealership training techniques and resolving complaints diplomatically.

Managed daily manufacturing operations, ensuring adherence to safety regulations and quality standards. Trained and mentored team members on production processes and best practices, fostering skill development.

Advised families on selecting appropriate financial products, investments, and life insurance, achieving a 45% success rate in promoting financial independence and security. Recruited and trained new team members to enhance business accounts, maintaining a 25% average churn rate, and increased team productivity and revenue by 25% each quarter.

Studied Tourism & Hospitality Management, gaining comprehensive knowledge in the field. Developed skills relevant to customer service and business operations within the tourism and hospitality sectors.