Colleen PepeCP
Open to opportunities

Colleen Pepe

@colleenpepe

Natural relationship builder with expertise in account management.

United States
Message

What I'm looking for

I seek a role that values relationship building and offers growth opportunities.

I am a dedicated Account Manager with a proven ability to build and maintain strong relationships. My experience spans across account management, client retention, and operational strategy, allowing me to effectively connect with clients and drive results. I thrive in environments where I can solve problems and identify growth opportunities, ensuring long-term success for both my clients and the organization.

In my previous role as a Lifestyle Manager & Leasing Professional at Greystar, I successfully managed the full sales cycle for lease renewals and transfers, guiding customers through complex decisions and negotiating contract terms. My strategic approach to customer success has led to high retention rates and increased revenue through upsell opportunities. I pride myself on my adaptability and consultative approach, which enables me to navigate fast-paced situations while maintaining excellent service.

Experience

Work history, roles, and key accomplishments

GR

Lifestyle Manager & Leasing Professional

Greystar

Jan 2020 - Jan 2025 (5 years)

Managed customer relationships and lease renewals for residents, ensuring high retention rates and satisfaction. Developed customer success strategies and collaborated with cross-functional teams to enhance service delivery. Spearheaded community engagement initiatives and maintained CRM records for accurate tracking and reporting.

Education

Degrees, certifications, and relevant coursework

CM

Community College of Morris

2013 -

Tech stack

Software and tools used professionally

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Colleen Pepe - Lifestyle Manager & Leasing Professional - Greystar | Himalayas