Colleen Pepe
@colleenpepe
Natural relationship builder with expertise in account management.
What I'm looking for
I am a dedicated Account Manager with a proven ability to build and maintain strong relationships. My experience spans across account management, client retention, and operational strategy, allowing me to effectively connect with clients and drive results. I thrive in environments where I can solve problems and identify growth opportunities, ensuring long-term success for both my clients and the organization.
In my previous role as a Lifestyle Manager & Leasing Professional at Greystar, I successfully managed the full sales cycle for lease renewals and transfers, guiding customers through complex decisions and negotiating contract terms. My strategic approach to customer success has led to high retention rates and increased revenue through upsell opportunities. I pride myself on my adaptability and consultative approach, which enables me to navigate fast-paced situations while maintaining excellent service.
Experience
Work history, roles, and key accomplishments
Lifestyle Manager & Leasing Professional
Greystar
Jan 2020 - Jan 2025 (5 years)
Managed customer relationships and lease renewals for residents, ensuring high retention rates and satisfaction. Developed customer success strategies and collaborated with cross-functional teams to enhance service delivery. Spearheaded community engagement initiatives and maintained CRM records for accurate tracking and reporting.
Education
Degrees, certifications, and relevant coursework
Community College of Morris
2013 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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