Open to opportunities

Mabel Silas

@mabelsilas

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Executive Assistant and customer support specialist who streamlines operations and boosts client satisfaction.

Nigeria

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What I'm looking for

I’m looking for a role where I can support leadership and customers at scale—owning schedules, inbox/DMs, and SOPs—while helping improve operations and customer outcomes. I thrive in teams that value confidentiality, clarity, and people-first service.

I’m an Executive Assistant and Customer Support Specialist with 3+ years of experience supporting executives, managing high-volume customer interactions, and improving day-to-day operations. I’m known for anticipating needs, maintaining confidentiality, and delivering people-first service with professionalism and warmth.

I handle 50+ daily customer calls with a 90% success rate, while also owning inbox and DM communications, onboarding clients, resolving conflicts, and converting leads into bookings. I build clarity through SOP development, accurate record keeping, and proactive follow-ups—so teams move faster and customers get consistent service.

I’ve also led operations end-to-end by founding and growing a fashion footwear business to 1,000+ satisfied customers in 4 years, managing stock, orders, delivery coordination, and retention. In recent work supporting a spa director, I improved internal processes, planned content creation, and ensured smooth scheduling, meetings, and itinerary management using tools like HubSpot and Zendesk.

Experience

Work history, roles, and key accomplishments

Current

Community Development VP

Current

NYSC Reproductive Health CDS Group

Jan 2025 - Present (1 year 4 months)

Coordinated group activities, meetings, and community outreach as second-in-command in the CDS unit. Liaised between group members and NYSC leadership to support reproductive health awareness campaign planning, reporting, and execution.

Community Outreach Meeting facilitation Leadership Team Coordination Reporting Documentation

Current

Customer Relations & Ops Manager

Current

Mabs Feet Affairs

Jan 2022 - Present (4 years 4 months)

Founded and grew a fashion footwear business to 1,000+ satisfied customers across Nigeria in 4 years by managing customer experience and end-to-end operations. Managed Instagram and WhatsApp Business communications, tracked orders and delivery logistics, maintained stock records, published content to drive sales, and implemented customer retention follow-ups.

Customer Relationship Management Inventory Management Customer Retention Product Sourcing Record keeping

Personal Assistant & Admin Coord

Fyreskin Wellness Spa

Jun 2025 - Dec 2025 (6 months)

Provided executive support to the spa director by managing daily calendars, itineraries, and meeting scheduling, and handling email correspondence. Led customer onboarding, de-escalated conflicts, managed DM communications and lead bookings, tracked inventory/stock records, and developed SOPs to improve operational consistency.

Executive Support Calendar Management itinerary planning Customer Onboarding Conflict Resolution SOP Development

Customer Support Representative

Synergy Herbs

Jan 2023 - Jan 2024 (1 year)

Managed 50+ inbound customer calls daily, resolving orders and delivery issues with a 90% success rate. Handled inquiries via phone and live chat, followed up with undecided customers to convert leads, and coordinated with logistics and sales while maintaining organized customer and order records.

Inbound Calls Live Chat Support Order Processing Logistics Coordination Conflict Resolution Zendesk

Education

Degrees, certifications, and relevant coursework

Techcrush

Virtual Assistance Certificate, Virtual Assistance

2025 -

Completed a Virtual Assistance Certificate program with Techcrush, focused on skills for supporting administrative and customer-facing work.

Prince Abubakar Audu University

Bachelor of Science, Human Anatomy

2021 - 2024

Activities and societies: Academic projects and supervised laboratory work emphasizing research, documentation, and record keeping.

Earned a BSc in Human Anatomy, building a foundation in research, data management, documentation, and record keeping through academic projects and supervised laboratory work.