Theresa Adamson

I’m a highly organized, proactive Executive and Administrative Support Professional with over three years of experience delivering administrative, customer service, and operational support across government, healthcare, education, and remote work environments. I’m recognized for improving operational efficiency, streamlining processes, maintaining confidentiality, and enhancing customer satisfaction.

In executive support roles, I managed complex calendars, coordinated meetings and stakeholder engagements, and acted as a trusted liaison for sensitive executive work. I reduced scheduling conflicts by 90%, improved document retrieval efficiency by 50% through digitization and reorganization, and supported executive projects through scheduling coordination, research, and administrative oversight.

In customer-focused work, I provided responsive support through phone, email, and chat while maintaining accurate records and escalating complex issues appropriately. In healthcare customer service, I achieved a 90% same-day insurance approval turnaround and reduced patient no-show rates by 20% through proactive follow-up—backed by tools and certifications including Certified Asana Administrator and training across project management, HR management, and customer service.