Open to opportunities

Precious Ifeanyi

@preciousifeanyi

Customer Service & VA professional experienced in high-volume support, CRM, issue resolution, and delivering clear, empathetic remote assistance.

Nigeria

Message

What I'm looking for

I’m looking for remote Virtual Assistant or Customer Service roles where I can support clients and teams efficiently. I enjoy managing high-volume enquiries, resolving issues, coordinating communications, and keeping operations organized. I thrive in remote environments, using CRM and productivity tools to deliver clear, empathetic, and reliable support.

Virtual Assistant and Customer Service professional with experience supporting executives and clients remotely. Skilled in managing high-volume enquiries, scheduling, communications, CRM systems, and issue resolution. Known for clear, empathetic communication, problem-solving, and keeping operations and customer experiences running smoothly in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Virtual/Digital Banker

Current

Stanbic IBTC Bank

Jul 2025 - Present (8 months)

Delivered high-volume virtual banking support handling 45–70 customer interactions daily across phone and digital channels while meeting SLA, customer satisfaction, and digital adoption targets to improve retention and service delivery.

Customer Support Digital Banking Platforms KYC Compliance Account Maintenance Loan & Card Support Escalation Management CRM Systems

Executive Assistant

GKT Consult Ltd

May 2024 - Jan 2025 (8 months)

Streamlined executive scheduling and travel coordination, improving time management and increasing executive task efficiency by 40%; processed payroll for 18 employees while maintaining confidentiality and compliance.

Executive Support Scheduling Payroll Processing Confidential Correspondence Stakeholder Liaison Project Coordination Data Analysis

Virtual Personal Assistant

The Creat_Eves

Apr 2022 - Nov 2022 (7 months)

Acted as primary liaison between CEO and clients to coordinate appointments and communications, produced reports and briefing documents, and tracked project timelines to ensure milestone delivery.

Executive Support Calendar Management Report Writing Stakeholder Communication Project Tracking Presentation Preparation Records Management

Administrative Manager

Unique Couture Fashion Academy

Jun 2020 - Jul 2021 (1 year 1 month)

Coordinated administrative operations including staff onboarding and student enrollment, led a small administrative team, and managed procurement and record systems to improve office productivity and consistency.

Enrollment management Office Administration Team Leadership Onboarding Enrollment Management Records Management Procurement Communication