Lynn Awuor
@lynnawuor
Program and administrative support professional driving operational excellence and stakeholder success.
KenyaWhat I'm looking for
I am a driven program and administrative support professional with over 2 years of experience delivering operational, technical, and customer service support across multicultural and remote environments.
I have a track record of strengthening documentation accuracy, producing executive dashboards and adoption analysis reports, and defining success metrics that improve turnaround times and reduce administrative gaps.
I excel at managing stakeholder engagement, organizing client workshops with 40–50+ participants, and supporting procurement, compliance, and budget-tracking activities to reinforce accountability across projects.
I am adept at remote collaboration, solving client adoption challenges with structured approaches, and supporting high-volume communication streams; I am seeking a remote Program Assistant or Administrative Support role focused on operational excellence and impactful program delivery.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Poolshop EA Ltd.
Jan 2025 - Dec 2025 (11 months)
Optimized executive workflows by coordinating calendars, stakeholder engagement, and client workshops, and produced executive dashboards and adoption reports that improved decision-making and meeting execution.
Technical Support Representative
Abe-Tech EA Ltd.
Dec 2023 - Oct 2024 (10 months)
Supported a national infrastructure project by managing stakeholder workshops, producing technical reports and dashboards, and improving procurement accuracy and compliance across project milestones.
Customer Support Representative
Call Center International
May 2023 - Nov 2023 (6 months)
Handled 70+ client inquiries daily, improved customer satisfaction through structured issue-resolution approaches, and produced dashboards and CRM reports to streamline case tracking.
Education
Degrees, certifications, and relevant coursework
Université M'Hamed Bougara Boumerdès
Bachelor of Engineering, Mechanical Engineering
Completed a Bachelor's degree in Mechanical Engineering at Université M'Hamed Bougara Boumerdès, graduating in 2022.
E-Mobilis
Diploma, Mobile Programming
Completed a Diploma in Mobile Programming at E-Mobilis, Nairobi, awarded in 2018.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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