Open to opportunities

Mercy koskey

@mercykoskey

Message

Administrative and operations professional driving process efficiency.

Kenya

Message

What I'm looking for

I seek a role where I can apply my administrative and operations expertise to streamline processes, support leadership, manage logistics, and contribute to a collaborative, impact-driven team.

I am a detail-oriented administrative, operations, and customer success professional with 7+ years supporting leadership teams in fast-paced, multicultural, and international environments.

I have proven experience in executive support, scheduling, international travel coordination, procurement workflows, event logistics, and data management, demonstrated across roles at One Acre Fund, Lima Labs, and corporate teams.

I designed and implemented operational trackers and reporting systems that improved documentation accuracy and follow-up efficiency, supported procurement and vendor management, and coordinated major infrastructure and event logistics.

I am committed to excellence, integrity, and delivering high-quality administrative support while collaborating with cross-functional teams, supporting onboarding and escalation workflows, and maintaining audit-ready records and standardized procedures.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Agent

Current

Lima Labs Limited

Jan 2023 - Present (3 years)

Serve as primary liaison between clients and technical teams, resolving issues, supporting onboarding and escalation workflows, and producing weekly/monthly reports to improve service quality and operational decision-making.

& Customer Success Client Onboarding Reporting CRM Google Workspace

Corporate Operations Senior Admin

One Acre Fund

Sep 2017 - Dec 2022 (5 years 3 months)

Provided administrative and operational support for corporate and regional departments serving 7,000+ staff, implemented a centralized administrative tracker, and managed procurement, events, and logistics for major infrastructure projects.

Executive Support Procurement Vendor Management SharePoint Process Improvement Record keeping

Office Administration Manager

Bela Vista Company

Sep 2016 - Jun 2017 (9 months)

Led administrative operations and staff coordination, developed reporting systems and performance tracking matrices, and strengthened supplier relationships contributing to a 35% revenue increase through process improvements.

Office Management Reporting Process Improvement Event Coordination Documentation

Accounts Intern

Tusker Mattresses Limited

Jan 2016 - Jul 2016 (6 months)

Processed invoices, payments, and expense reports while assisting with reconciliations and maintaining accurate financial records in compliance with internal controls.

Accounts Payable Reconciliations Expense Reporting Compliance Data Entry

Risk Management Intern

National Bank of Kenya

Dec 2014 - Mar 2015 (3 months)

Processed and tracked interbank payments, reviewed high-volume documents for accuracy and compliance, and supported customer resolution to enhance service quality.

Payments Processing Document Review Compliance Customer Solutions