Mercy koskey
@mercykoskey
Administrative and operations professional driving process efficiency.
What I'm looking for
I am a detail-oriented administrative, operations, and customer success professional with 7+ years supporting leadership teams in fast-paced, multicultural, and international environments.
I have proven experience in executive support, scheduling, international travel coordination, procurement workflows, event logistics, and data management, demonstrated across roles at One Acre Fund, Lima Labs, and corporate teams.
I designed and implemented operational trackers and reporting systems that improved documentation accuracy and follow-up efficiency, supported procurement and vendor management, and coordinated major infrastructure and event logistics.
I am committed to excellence, integrity, and delivering high-quality administrative support while collaborating with cross-functional teams, supporting onboarding and escalation workflows, and maintaining audit-ready records and standardized procedures.
Experience
Work history, roles, and key accomplishments
Customer Success Agent
Lima Labs Limited
Jan 2023 - Present (3 years)
Serve as primary liaison between clients and technical teams, resolving issues, supporting onboarding and escalation workflows, and producing weekly/monthly reports to improve service quality and operational decision-making.
Provided administrative and operational support for corporate and regional departments serving 7,000+ staff, implemented a centralized administrative tracker, and managed procurement, events, and logistics for major infrastructure projects.
Office Administration Manager
Bela Vista Company
Sep 2016 - Jun 2017 (9 months)
Led administrative operations and staff coordination, developed reporting systems and performance tracking matrices, and strengthened supplier relationships contributing to a 35% revenue increase through process improvements.
Accounts Intern
Tusker Mattresses Limited
Jan 2016 - Jul 2016 (6 months)
Processed invoices, payments, and expense reports while assisting with reconciliations and maintaining accurate financial records in compliance with internal controls.
Risk Management Intern
National Bank of Kenya
Dec 2014 - Mar 2015 (3 months)
Processed and tracked interbank payments, reviewed high-volume documents for accuracy and compliance, and supported customer resolution to enhance service quality.
Education
Degrees, certifications, and relevant coursework
Maseno University
Bachelor of Arts, Business Studies with IT
Bachelor of Arts in Business Studies with IT focused on combining business principles with information technology applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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