Seeking a fully remote role in sales, business development, account management, customer success, customer support or administration. I value growth, teamwork, customer satisfaction and opportunities to deliver measurable business results.
LM
Looking for a job
Lydia Mumangi
@lydiamumangi
Sales and customer-focused professional with 10 years of experience in business development, account management, client relations and revenue growth.
KenyaWhat I'm looking for
I’m a sales and customer-focused professional with 10 years of experience across sales, business development, account management, client relations, retail operations and customer service. My experience includes client acquisition, relationship management, customer retention, negotiation, sales performance and supporting day-to-day business operations.
I’m experienced in building strong customer relationships, understanding client needs, resolving concerns, identifying business opportunities and working toward measurable targets. I also have remote experience, CRM experience with Salesforce and a strong ability to adapt to new tools and working environments.
I’m open to remote opportunities in Sales, Business Development, Account Management, Customer Success, Customer Support, Client Relations, Sales Operations, and Administrative/Operations support. I enjoy roles where I can communicate with people, solve problems, contribute to business growth, and deliver a positive customer experience.
Experience
Work history, roles, and key accomplishments
Worked as an SDR supporting the Revolut Business client account, prospecting & engaging potential business clients through outbound calls, email outreach & follow-ups. Qualified leads, identified customer needs, handled objections, maintained accurate lead records, nurtured prospects through sales pipeline, supported appointment setting & worked consistently toward daily KPIs & sales targets.
DE
Assistant Store Manager
Deichmann
Nov 2023 - Nov 2024 (1 year)
Led daily sales and store operations while managing and coaching a high-performing retail team. Analyzed sales trends, optimized product placement and upselling strategies to improve conversions and profitability. Managed inventory, cash operations and customer concerns while maintaining accurate records, efficient workflows and compliance with company standards.
Business Development Executive
Liberty Events & Contracts Scaffolding
Jul 2019 - Feb 2022 (2 years 7 months)
Developed and executed sales strategies to expand market reach, acquire new clients and secure high-value contracts. Strengthened client relationships, recovered lost sales through targeted customer solutions, analyzed market trends and pricing, delivered persuasive sales presentations and proposals and consistently exceeded sales targets while improving revenue, conversions and profit margins.
NU
Assistant Store Manager
Nakumatt Holdings Limited ( Clarks / Skechers Footwear unit)
Sep 2013 - Jan 2018 (4 years 4 months)
Managed daily store operations for the Clarks and Skechers footwear unit, driving sales growth and operational efficiency. Led inventory management, maintained stock accuracy, trained / coached staff on sales and customer service techniques, improved customer satisfaction and loyalty, and supported revenue growth through effective merchandising, team leadership and customer engagement strategies.
CL
Sales Representative
City Walk Limited
Apr 2011 - Aug 2013 (2 years 4 months)
Worked as a Sales Representative, supporting customers throughout the sales process and contributing to sales performance through product communication, customer service and relationship building. Assisted customers in identifying suitable products, responded to inquiries, maintained positive interactions and supported daily sales activities while working toward store sales objectives.
Education
Degrees, certifications, and relevant coursework
Technical University of Kenya
Diploma, International Relations & Diplomacy
2008 - 2010
Pursued a Diploma in International Relations and Diplomacy at the Technical University of Kenya from 2008 to 2010.
Availability
Looking for a job
Location
KenyaAuthorized to work in
Salary expectations
7k-18k USD
Social media
Job categories
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