Open to opportunities

Just Matt

@justmatt

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Sales and business development professional focused on acquisitions, client retention, and post‑sales customer success.

Kenya

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What I'm looking for

I’m looking for a high-pressure sales environment where I can drive acquisitions and B2B/FMCG growth while owning client retention. I want to manage the funnel end-to-end, strengthen post-sales support, and operate flexibly within 40–80 hours a week.

I’m a business developer and sales specialist who loves turning strong funnels into results—acquisitions first, then retention that keeps clients coming back. I bring hands-on experience across B2B and customer-facing sales, with a clear focus on post-sales support and client care.

Across roles from telesales to customer sales, I’ve led direct sales efforts, cold calling, lead generation, and sales process execution while using tools like Salesforce.com and HubSpot Sales Hub. I also coach and train teams in customer service operations to improve experience, satisfaction, and floor efficiency, and I stay flexible within 40–80 hours a week.

Experience

Work history, roles, and key accomplishments

Current

Customer Sales Specialist

Current

Freelance

Mar 2026 - Present (7 months)

Provided customer sales, post-sales support, and customer acquisition/relationship management services. Managed onboarding and customer satisfaction through direct sales and sales operations.

CRM Sales Management Post sales Support Customer Support Customer Acquisition Customer Onboarding Customer Service Training Customer Experience Customer Satisfaction Customer Engagement Direct Sales Sales Operations Sales Process Salesforce

Current

Customer Sales Specialist

Current

Freelance | Self-Employed

Mar 2026 - Present (7 months)

Reach out on: justmatt1083@gmail.com

Sales And Customer Service Specialist

PRIVATE

Apr 2023 - Mar 2026 (2 years 11 months)

Always an Asset; Never a Liability

Telesales Executive

CCU Global

Mar 2022 - Apr 2023 (1 year 1 month)

My main role is to make sales for the company, because business is what drives me.

Teamwork Interpersonal Skills Customer service management Easily Adaptable Soft Skills Microsoft Word Sales and Marketing Customer Service Training Customer Service Operations Coaching Direct Sales Cold Calling

Customer Service Representative

Spirit Airlines

Jan 2021 - Feb 2023 (2 years 1 month)

Provide coaching for onboarded staff.
Assist in floor support of agents and Team Leaders
Assist in training and managing new agents.

Sales Agent

CCI Kenya

Nov 2020 - Feb 2023 (2 years 3 months)

Provide solutions for clients on incoming call-type scenarios.

Subject Matter Expert

CCI Kenya

Nov 2020 - Feb 2022 (1 year 3 months)

- To deliver on sales quotas as were set out by the company
- To maintain relations with clientele in the assigned international campaigns.
- To aid in the increment of company assets as an agent of the company
- To coach other agents, providing both on-call and offline assistance, shortening times spent on calls thus increasing floor efficiency.

Sales Representative

CCI Kenya

Sep 2019 - Sep 2020 (1 year)

Sales representative at CCI Kenya.

Data Entry Clerk

CloudFactory.

Oct 2019 - May 2020 (7 months)

Performed data entry and data analysis tasks and supported customer relationship management activities.

CRM Teamwork Interpersonal Skills Easily Adaptable Soft Skills Microsoft Word Data Entry Data Analysis Google Workspace

Education

Degrees, certifications, and relevant coursework

Cloud Factory Academy

Certificate, Business/Office Automation/Technology/Data Entry

2019 - 2019

I happened upon a seminar where I learned the most interesting topics regarding data processing and artificial intelligence. Along the way, I picked up some interesting skills like; Image Annotation and Image transcription whose applications have furthered progress in many fields from sports to military-intelligence.