Luisa Canal
@luisacanal
Bilingual virtual receptionist and customer service professional specializing in legal intake, appointment scheduling, and client communication.
What I'm looking for
I’m a bilingual (English–Spanish) administrative and customer service professional with experience in legal intake, virtual reception, appointment scheduling, client communication, and hospitality services. I assist prospective and current clients via phone, email, and WhatsApp, schedule consultations, and maintain accurate client records while keeping confidentiality at the center of my work.
In my roles, I’ve prepared and sent legal documents, contracts, and client communications, and ensured timely follow-up by updating case information. I also processed prior authorization requests for gastroenterology procedures, verified insurance benefits and coverage requirements, applied ICD-10 diagnosis codes, worked across insurance portals and EMR systems, and maintained clear communication with physicians, clinical staff, providers, and patients.
Experience
Work history, roles, and key accomplishments
Virtual Receptionist
Pereira Law Firm
Jul 2023 - Present (2 years 11 months)
Assisted prospective and current clients via phone, email, and WhatsApp, handling intake information, scheduling consultations, and maintaining accurate client records. Prepared and sent legal documents and updated case information to ensure timely follow-up.
Prior Authorization Specialist
O Clinicals
Jun 2022 - Dec 2025 (3 years 6 months)
Processed prior authorization requests for gastroenterology procedures by submitting through insurance portals and phone calls. Verified eligibility and coverage, reviewed ICD-10 diagnosis codes and supporting medical records, and coordinated with clinical staff and physicians to obtain required documentation.
Receptionist / Guest Services
Sonesta Hotel
Sep 2021 - May 2022 (8 months)
Handled national and international guest check-in and check-out while responding to guest requests and resolving service issues. Maintained customer satisfaction standards in a fast-paced hospitality environment.
Customer Service Representative
Accedo Colombia
Feb 2020 - Sep 2021 (1 year 7 months)
Provided English customer support via phone and chat, supporting billing inquiries, sales needs, and technical service issues. Maintained strong communication to support customer satisfaction metrics.
Education
Degrees, certifications, and relevant coursework
SENA - Servicio Nacional de Aprendizaje
Advertising Development, Advertising Development
Completed an Advertising Development program at SENA in 2022.
SENA - Servicio Nacional de Aprendizaje
International Trade & Marketing Technician, International Trade & Marketing
2016 - 2018
Completed an International Trade & Marketing Technician program at SENA from 2016 to 2018.
INEM Luis López de Mesa
High School Diploma, High School
Earned a high school diploma from INEM Luis López de Mesa in Colombia.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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