Open to opportunities

Luisa Canal

@luisacanal

Bilingual virtual receptionist and customer service professional specializing in legal intake, appointment scheduling, and client communication.

Colombia

Message

What I'm looking for

I’m looking for a fast-paced role where I can combine bilingual client communication, administrative support, and appointment scheduling, while ensuring confidentiality and accurate records—ideally supporting clients through reception, intake, and healthcare/insurance coordination.

I’m a bilingual (English–Spanish) administrative and customer service professional with experience in legal intake, virtual reception, appointment scheduling, client communication, and hospitality services. I assist prospective and current clients via phone, email, and WhatsApp, schedule consultations, and maintain accurate client records while keeping confidentiality at the center of my work.

In my roles, I’ve prepared and sent legal documents, contracts, and client communications, and ensured timely follow-up by updating case information. I also processed prior authorization requests for gastroenterology procedures, verified insurance benefits and coverage requirements, applied ICD-10 diagnosis codes, worked across insurance portals and EMR systems, and maintained clear communication with physicians, clinical staff, providers, and patients.

Experience

Work history, roles, and key accomplishments

Current

Virtual Receptionist

Current

Pereira Law Firm

Jul 2023 - Present (2 years 11 months)

Assisted prospective and current clients via phone, email, and WhatsApp, handling intake information, scheduling consultations, and maintaining accurate client records. Prepared and sent legal documents and updated case information to ensure timely follow-up.

Virtual Reception Customer Service Appointment Scheduling Client intake Case Management Support Client Records

Prior Authorization Specialist

O Clinicals

Jun 2022 - Dec 2025 (3 years 6 months)

Processed prior authorization requests for gastroenterology procedures by submitting through insurance portals and phone calls. Verified eligibility and coverage, reviewed ICD-10 diagnosis codes and supporting medical records, and coordinated with clinical staff and physicians to obtain required documentation.

Prior Authorizations Insurance Portals ICD 10 Coding Medical Records Review EMR Record Updates Administrative Documentation

Receptionist / Guest Services

Sonesta Hotel

Sep 2021 - May 2022 (8 months)

Handled national and international guest check-in and check-out while responding to guest requests and resolving service issues. Maintained customer satisfaction standards in a fast-paced hospitality environment.

Guest Check in Check out Front Desk Operations Guest Check In Check Out Customer Service Hospitality Support Multilingual Communication Service Recovery Time Management Fast Paced Environment Attention To Detail

Customer Service Representative

Accedo Colombia

Feb 2020 - Sep 2021 (1 year 7 months)

Provided English customer support via phone and chat, supporting billing inquiries, sales needs, and technical service issues. Maintained strong communication to support customer satisfaction metrics.

Phone Support Live Chat Support Billing Sales Support Technical Support Customer Satisfaction Communication Skills Multitasking