I´m looking for a remote role with client communication-including phone calls- alongside varied tasks like admin or coordination. I have a background in hospitality, insurance support, and client-facing roles. I value stability and room to grow.
Looking for a job
Daynna Dumeng
@daynnadumeng
Bilingual customer service pro with experience in hospitality, legal support, and insurance. Remote-ready and client-focused.
Puerto RicoWhat I'm looking for
Bilingual (English/Spanish) customer service professional with a strong background in hospitality, legal support, and insurance. Skilled in high-volume communication, compliance documentation, CRM platforms, and remote work. Adept at coordinating between multiple parties and delivering exceptional client experiences across diverse industries. Quick learner with a professional attitude and a consistent record of reliability and punctuality.
In my current Customer Care Specialist role at Hope Legal Services, I’m the primary point of contact for Veterans seeking help with VA disability claims, providing clear guidance, case updates, and compassionate support. I manage high-volume inbound and outbound communication with accurate documentation and strict adherence to legal and privacy standards, coordinating with attorneys, case managers, and medical record teams to keep claims progressing and resolve concerns.
Experience
Work history, roles, and key accomplishments
HS
Current
Customer Care Specialist
Hope Legal Services
Dec 2023 - Present (2 years 5 months)
Primary point of contact for Veterans with VA disability claims. Manage 50+ daily inbound and outbound communications with accurate documentation and legal compliance. Coordinate with attorneys, case managers, and medical teams to resolve client concerns and ensure smooth claim progression.
IN
Fulfilled customer requests accurately and efficiently while maintaining a professional standard of service. Transferred calls and claims to appropriate departments and escalated complex issues as needed. Entered detailed notes into policy databases to ensure accurate record keeping.
Delivered exceptional guest experiences managing check-ins, check-outs, amenities, and travel recommendations. Utilized Microsoft Excel, Word, and Outlook for daily operations and guest satisfaction goals. Conducted nightly audits of front desk operations including reservations and sales.
AV
Virtual Assistant
Agency Va
Mar 2021 - Jun 2022 (1 year 3 months)
Completed insurance agency tasks using online resources and scheduling/communication tools. Performed filing, secretarial work, and personal lines quoting for auto, home, and boat policies using platforms such as Outlook, Teams, and Zoom.
Education
Degrees, certifications, and relevant coursework
AC
Atenas College
Diagnostic Sonography, Diagnostic Sonography
2016 - 2018
Studied Diagnostic Sonography at Atenas College for two years from 2016 to 2018.
JS
Jefferson Township High School
High School Diploma, High School
2009 - 2013
Earned a High School Diploma from Jefferson Township High School from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Puerto RicoAuthorized to work in
United StatesSalary expectations
31k-42k USD
Job categories
Skills
Organizational SkillsCommunication SkillsDetail OrientedAbility To Multi TaskFluent in SpanishTelecommunicationsCustomer Service SkillsWordEmailOutlookMicrosoft TeamsZoomMultitasking RemoteCustomer ServiceHigh Volume CommunicationZoho CRMMicrosoft ExcelMicrosoft WordTeamsInsure QuoteProgressiveLiberty MutualData EntryLegal ComplianceCompliance DocumentationMulti Monitor Remote SetupTime ManagementCheck
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