Open to opportunities

lay chang

@laychang

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Bilingual administrative professional specializing in remote operations.

United States

Message

What I'm looking for

I seek remote or hybrid roles where I can apply bilingual administrative, healthcare coordination, and social media skills to improve workflows, support leadership, and drive client satisfaction.

I am a bilingual, detail-oriented administrative professional with experience in remote reception, healthcare coordination, and digital marketing. I have supervised call centers and front desk teams, managed patient scheduling and billing, and supported leadership with reporting and workflow optimization.

I excel at client communication, training staff on HIPAA-compliant procedures, and maintaining accuracy in CRM and EMR systems such as Salesforce and SharePoint. I have also managed social media accounts, created branded content, and tracked campaign performance to support brand growth.

I bring reliability, adaptability, and a proactive approach to improving team efficiency and client satisfaction, combining strong customer service skills with a track record of meeting KPIs and supporting operational rollouts.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Receptionist Supervisor

Current

VidaMax Medical Center

May 2024 - Present (1 year 9 months)

Manage front desk operations and scheduling for a high-volume medical office, coordinating appointments, insurance verifications, and medical records while processing billing and ensuring HIPAA compliance. Train and supervise staff, optimize workflows, and produce administrative reports to improve efficiency and patient satisfaction.

Patient Scheduling Medical Billing HIPAA EMR Insurance Verification Staff Training Workflow Optimization Customer Service

Social Media Manager & Virtual Assistant

PermAesthetics

May 2023 - Jul 2025 (2 years 2 months)

Managed social media accounts and content calendars, created branded posts and promotional materials, and handled email management and appointment scheduling to support remote client growth and engagement. Tracked campaign performance and reported metrics to inform marketing decisions.

Social Media Management Scheduling And Engagement Metrics Brand Strategy Graphic Design Reporting

Call Center Supervisor

South Florida ENT Associates

Aug 2021 - May 2024 (2 years 9 months)

Supervised 40–50 agents handling patient scheduling and benefit inquiries, monitored KPIs and QA, and coached agents to improve call metrics and resolution rates. Maintained Salesforce and Excel reporting, led team huddles, and supported HIPAA compliance and workflow rollouts.

KPIs Salesforce Excel Patient Scheduling HIPAA Reporting