Open to opportunities

Samuel Álvarez

@samuellvarez

Health-focused Administrative Assistant and Patient Care Specialist skilled in admissions, customer service, and support.

Colombia

Message

What I'm looking for

I’m looking for a health-emphasis role where I can support patient admissions and documentation, deliver excellent customer service, and coordinate case communication. I want a teamwork-driven environment where I can handle fast-paced situations and grow.

I’m a health-focused administrative professional with hands-on experience in admissions, authorizations, and patient support. I worked in the Emergency Admissions area, handling patient admission and reception documentation for a clinic.

In customer-focused roles, I developed strong call-center skills while supporting sales and technical processes. At Teleperformance and IQOR, I performed customer service functions under pressure and contributed to teamwork and service results.

Most recently, I worked as a Patient Care Specialist with a medical provider, coordinating with a network of attorneys to connect personal injury clients with appropriate medical treatment. I focused on timely communication and case support to keep patients moving forward.

I bring a responsible, friendly, proactive, dynamic, creative, and attentive approach to every task. I’m motivated to keep strengthening patient-centered processes and customer service excellence.

Experience

Work history, roles, and key accomplishments

Patient Care Specialist

ISS Solutions

Feb 2025 - Jun 2026 (1 year 4 months)

Coordinated patient care by connecting personal injury clients with legal guidance and appropriate medical treatment. Ensured timely communication and case support in coordination with attorneys.

Patient Care Coordination Personal Injury Case Support Care Coordination

Customer Service Rep

IQOR

Jul 2024 - Jan 2025 (6 months)

Worked as a call representative for customer service in a delivery app, supporting the technical support process. Provided assistance to customers while coordinating support activities.

Customer Service Call Center Operations Delivery App Support Technical Support

Customer Service & Sales Rep

Teleperformance

Jan 2024 - Jul 2024 (6 months)

Served as a call representative for customer service in a telecommunications company, supporting both sales and technical support processes. Worked to achieve results in teamwork and customer service under pressure.

Customer Service Sales Support Call Center Operations Technical Support Teamwork High Pressure Support

Aux. Administrative

Medellín Clinic West Campus

Jun 2022 - Jun 2023 (1 year)

Worked in emergency admissions, receiving and processing patient admission documentation for authorization to the institution. Handled admissions and reception documentation in a patient-focused environment.

Emergency Admissions Admissions & Authorizations Authorization