Kim Otero

I am a bilingual patient intake professional with over four years of experience coordinating healthcare and legal intake processes, maintaining HIPAA-compliant documentation, and managing high-volume call and scheduling workflows. I consistently process intake pipelines with accuracy and empathy.

At Omni Healthcare I processed 15+ new client files daily with 100% accuracy, coordinated with law firms on case details, and managed insurance documentation to enable medical coverage during litigation. In clinic settings I optimized scheduling for multiple providers, reduced no-shows through reminder outreach, and supported clinical staff with administrative tasks.

I bring strong bilingual communication (English/Spanish), advanced skills in appointment scheduling, data entry, and HIPAA compliance, and a proven focus on improving calendar efficiency and patient engagement. I seek to apply these strengths to improve operations and patient experience in a collaborative healthcare or legal-support team.